Warehouse Operations Lead — Sorting & Logistics Excellence

SwiftX; Santa Fe Springs (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

7 PTO days

Paid Sick Leave 5 Days

Paid Holidays 6

401K Matching 2%

Medical insurance 30-70%

Dental Insurance 100%

Vision Insurance 100%

Job summary

SwiftX is seeking a Warehouse Specialist to oversee day-to-day warehouse operations in Santa Fe Springs. You will manage sorting and dispatching processes, lead staff, and coordinate with delivery providers to optimize throughput and cost efficiency.

This role emphasizes safety compliance, KPI tracking, and cross-functional collaboration with vendors and linehaul teams. The ideal candidate has a Bachelor’s degree, Mandarin fluency, up to 1 year in last-mile/3PL warehousing, and strong leadership

Qualifications

• Bachelor's degree or equivalent.
• Bilingual Mandarin required.
• Minimum 0-1 year in last-mile or 3PL warehousing/logistics.
• Strong leadership, analytical, and decision-making skills.

Responsibilities

• Sorting Operations Management.
• Lead end-to-end operations of the automated parcel sorting process.
• Ensure accurate scanning, induction, sorting, and dispatching of last-mile packages.
• Monitor sorting line throughput, accuracy rate, and downtime.
• Optimize workflows to improve capacity, speed, and cost efficiency.
• Operate and supervise automated sorting machines and related equipment.
• Coordinate preventative maintenance, troubleshooting, and repair requests.
• Work closely with equipment vendors/technicians to resolve technical issues.
• Maintain safety standards and ensure compliance with machine operation protocols.
• Forecast labor requirements and coordinate daily/weekly staffing needs.
• Manage relationships with staffing agencies, ensuring quality and performance.
• Oversee onboarding, training, scheduling, and productivity for temporary and full-time workers.
• Monitor labor KPIs including attendance, efficiency, and performance.
• Enforce warehouse safety policies, OSHA guidelines, and quality standards.
• Conduct regular safety audits, equipment checks, and compliance reviews.
• Ensure all employees follow SOPs, scanning rules, and parcel-handling standards.
• Maintain real-time visibility on parcel volume, flow, backlog, and exceptions.
• Coordinate with linehaul, dispatch, and last-mile delivery teams.
• Ensure SLAs for parcel processing and outbound dispatch are met.
• Produce daily/weekly/monthly operational reports (volume, throughput, error rate, labor cost, etc).
• Analyze data to identify bottlenecks and drive operational improvements.
• Present performance updates to senior management

Skills

Mandarin

Leadership

Analytical thinking

Decision making

Under pressure

Education

Bachelor's degree or equivalent

Job description

SwiftX is seeking a Warehouse Specialist to oversee day-to-day warehouse operations in Santa Fe Springs. You will manage sorting and dispatching processes, lead staff, and coordinate with delivery providers to optimize throughput and cost efficiency.

This role emphasizes safety compliance, KPI tracking, and cross-functional collaboration with vendors and linehaul teams. The ideal candidate has a Bachelor’s degree, Mandarin fluency, up to 1 year in last-mile/3PL warehousing, and strong leadership