Pickleball Front Desk Associate

TopSpin Pickleball; Hauppauge (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

TopSpin Pickleball is seeking a friendly, organized Front Desk Staff member for our indoor facility in Hauppauge, NY. This full-time role (35-40 hrs/wk) involves welcoming members, managing check-ins and the reservation system, assisting with pro shop merchandise and snack bar, and delivering exceptional service to our pickleball community.

Responsibilities include greeting guests, accurate registrations and payments, guidance on training and events, handling inquiries about memberships and

Qualifications

• Excellent interpersonal and communication abilities.
• Strong organizational skills and attention to detail.
• Customer service mindset with willingness to go the extra mile.
• Ability to work well in a team environment.
• Basic math skills for transactions.
• Experience in customer service or retail is a plus.
• Experience with Court Reserve Platform is a plus.
• Familiarity with pickleball equipment is desirable but not mandatory.
• Available to work flexible hours, including weekends.

Responsibilities

• Greet members and guests warmly and professionally.
• Manage member check-ins and processing payments.
• Assist with information on trainings, clinics, leagues and open plays.
• Provide details on memberships, facility amenities and events.
• Handle feedback and resolve inquiries promptly and professionally.
• Learn reservation system and record daily transactions and inventory.
• Collaborate with staff to ensure smooth operations and positive experience.
• Adhere to club policies and safety protocols.
• Maintain a positive, friendly atmosphere and community feel.

Skills

Interpersonal skills

Organization

Customer service

Team player

Math skills

Retail experience

Court Reserve Platform

Pickleball knowledge

Flexible hours

Job description

TopSpin Pickleball is seeking a friendly, organized, and energetic customer-focused individual to join our team as a Front Desk Staff member. This full-time (35-40hrs/wk.) position involves being the first point of contact for our members, ensuring a welcoming atmosphere, facilitating check-ins, answering questions, managing the reservation system, and assisting with pro shop merchandise and snack bar. The Front Desk Staff will play a crucial role in delivering exceptional service to our pickleball community and contributing to the overall success of our indoor facility.This position offers future advancement opportunities based on performance.

Responsibilities:

• Greeting members, guests, and visitors with a warm and professional demeanor.


• Efficiently manage member check-ins, ensuring accurate registration and payment processing.


• Collaborate with guests to provide guidance and assistance to members looking for information on training, clinics, leagues or open plays.


• Assist in handling inquiries, providing information about membership options, facility amenities, and upcoming events.


• Effectively handle customer feedback, inquiries, and concerns, aiming to resolve issues promptly and professionally.


• Learn the reservation system and keep accurate records of daily transactions, and inventory levels.


• Collaborate with other staff members to ensure smooth operations and positive member experience.


• Adhere to the club's policies and procedures, including public health safety protocols.


• Maintain a positive and friendly attitude, fostering a sense of community among members.

Qualifications:

• Excellent interpersonal and communication skills.


• Strong organizational abilities and attention to detail.


• Customer service-oriented mindset with a willingness to go the extra mile.


• Ability to work well in a team environment.


• Basic math skills for handling transactions.


• Prior experience in customer service or retail settings is a plus.


• Prior experience with Court Reserve Platform is a plus.


• Familiarity with pickleball and its equipment is desirable but not mandatory.


• Availability to work flexible hours, including weekends.

Compensation:

This is a full-time position paid on an hourly basis, ($18-$20/hr.) commensurate with experience and qualifications.