Pick up and Delivery Coordinator (Customer Experience)

Hireology; Castle Rock (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan options

PTO and SICK Leave

Growth opportunities

Flexible Work Schedule

Competitive Pay

Job summary

FAH LLC in Colorado is seeking a Pick Up & Delivery / Customer Experience Coordinator to organize daily routes, dispatch drivers, and ensure vehicles are picked up, serviced, and returned on time.

You will coordinate with service advisors, track routes, and communicate with customers by phone or text to maintain a smooth, professional experience, while supporting growth opportunities and a flexible schedule.

Qualifications

• Experience in dispatch, routing, or logistics.
• Strong communication and multitasking abilities.
• Customer-focused with a professional demeanor.

Responsibilities

• Plan, schedule, and dispatch daily pickup/delivery routes for service customers.
• Assign drivers based on location, timing, and workload to maximize on-time performance.
• Coordinate with service advisors and shop to align pickups with appointments and repairs.

Skills

Dispatching

Logistics coordination

Customer service

Communication

Scheduling software

Tools

DMS software

MS Office

Job description

Pick Up & Delivery / Customer Experience Coordinator

We're looking for an organized, reliable Pick Up & Delivery Coordinator to run our service valet operation. In this role, you'll plan daily routes, dispatch drivers, and coordinate with the service team so every customer vehicle is picked up, serviced, and returned on time. If you thrive on logistics, stay calm under pressure, and take pride in a smooth customer experience, we'd love to have you on our team.

About FAH

We are a fast-paced, high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability, energy, and a commitment to success. We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime, high-traffic area, offering consistent opportunities and strong earning potential. We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry.

Compensation and Benefits

• Health, Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay

Responsibilities

• Plan, schedule, and dispatch daily pick up and delivery routes for service customers
• Assign drivers based on location, timing, and workload to maximize on-time performance and route efficiency
• Coordinate with service advisors and the shop to align vehicle pickups and returns with appointment times and repair completion
• Confirm pickup and delivery windows with customers by phone and text, and communicate proactively on any delays
• Track driver status and vehicle location throughout the day and adjust routes in real time as needs change
• Ensure vehicle condition inspections, keys, and paperwork are properly documented at pickup and drop off
• Process payments and collect signatures at delivery as required
• Handle customer concerns related to pickup and delivery with integrity and poise, escalating when needed
• Maintain daily logs and report on volume, on-time rate, and driver productivity
• Support driver onboarding and ensure drivers follow company safety and customer service standards

Requirements

• Previous experience in dispatch, logistics, scheduling, or automotive service preferred
• Excellent communication and organizational skills
• Strong problem solving and ability to prioritize in a fast-paced environment
• Comfortable using scheduling, dispatch, or DMS software, plus Microsoft Office suite
• Working knowledge of local roads and service area geography
• Ability to work effectively with customers, drivers, service staff, and vendors while handling multiple tasks simultaneously
• Valid driver's license and clean driving record
• Willing to submit to a drug screen & background check

FAH LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.