PIC (Person in Charge)

Workstream; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A fast-casual restaurant chain is hiring a Person in Charge (PIC) in St. Louis, Missouri, responsible for managing store operations and team members in the absence of the Assistant or General Manager. Key duties include ensuring customer service excellence, adherence to operational protocols, and effective communication with team members. The ideal candidate will demonstrate leadership, delegate tasks appropriately, and foster a motivating environment for their team. Comprehensive knowledge of food safety standards is essential.

Qualifications

• Lead shifts and manage team members effectively during operations.
• Communicate operations clearly for effective team performance.
• Ensure adherence to food safety and cash handling procedures.

Responsibilities

• Supervise the staff and carry out management responsibilities.
• Ensure exceptional customer service during shifts.
• Develop a motivated team environment.

Skills

Leadership

Communication

Customer Service

Delegation

Food Safety Knowledge

Operational Standards

Job description

A PIC (Person in Charge) is responsible for the overall shift operations, sales performance and execution of brand excellence in a store in the absence of the Assistant Manager and/or General Manager. PIC’s typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with Jimmy John’s policies, procedures and legal requirements.

Essential Responsibilities and Skills:

• Lead and manage shifts while acting as manager in charge of the store. Deploy team members as required to meet business demands and make necessary staffing decisions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations.
• Work the line. Perform all tasks related to Jimmy John’s operational standards. Be able to effectively work and act as a role model at each station in the store.
• Ensure exceptional customer service is delivered on every shift.
• Follow all food safety, cash handling and operations procedures and policies.
• Ensure proper financial accountability during each shift.
• Delegation. Clearly and comfortably delegates both routine and important tasks and decisions.
• Create an environment in which Team Members are motivated to do their best.