Person in Charge (PIC)

Lynn's Discount Foods, Inc.; South Dakota; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Lynn’s Discount Foods, Inc. is seeking a Store PIC to support store leadership and oversee daily shift operations. You will ensure high customer service standards, assist customers, and manage transactional approvals during your shift.

The role emphasizes supervising team members, maintaining store procedures, and coordinating tasks to keep operations running smoothly and securely.

Qualifications

• Proven ability to deliver high standards of customer service.
• Experience supervising employees during shifts.
• Strong communication and problem-solving skills.
• Must be at least 18 years of age.
• Retail experience preferred but not required.

Responsibilities

• Provide shift-level supervision and support to store employees.
• Ensure store operations and customer service standards are followed.
• Assist customers with questions and service requests.
• Approve or assist with transactions requiring supervisory authorization.
• Maintain security of cash, registers, and financial documentation.
• Coordinate store activities and tasks during shifts.
• Support store leadership in implementing company decisions.

Skills

Customer service leadership

Communication skills

Problem-solving

Shift supervision

POS familiarity

Education

High school diploma preferred

Tools

POS systems

Job description

Since 1968, Lynn’s Inc. & Affiliates has been committed to serving our communities with quality, integrity, and care. As part of that commitment, we strive to be the better choice for our customers, our employees, and the communities we serve. We are always looking for team members who share our values and take pride in their work. Please complete this application thoroughly—we look forward to learning more about you.

Lynn’s Inc. & Affiliates is an equal opportunity employer. We make employment decisions based on qualifications and business needs, without regard to any status protected by applicable law.

The Store PIC (Person-In-Charge) is responsible for supporting store leadership during assigned shifts by ensuring store operations, customer service standards, and company policies are properly followed. This role provides shift-level supervision and assists store personnel in delivering excellent service and maintaining efficient store operations.

The Store PIC reports to the Store Manager or designated supervisor and serves as a point of contact for operational questions, customer service needs, and store procedures during assigned work periods.

Requirements

• Promote and maintain the highest standards of customer service within the store.
• Lead by example in providing friendly, knowledgeable, and helpful service to customers.
• Assist customers with product questions, store navigation, and service requests.
• Address customer concerns or complaints within company guidelines when store management is unavailable.
• Provide shift-level supervision and support to store employees during assigned work periods.
• Ensure employees follow company policies, procedures, and operational standards.
• Assist in coordinating store activities and tasks during the shift to maintain efficient operations.
• Support store leadership in implementing company decisions and operational directives.
• Approve or assist with transactions requiring supervisory authorization.
• Maintain security of company assets including cash, registers, and financial documentation.
• Assist employees with operational questions related to POS procedures and customer transactions.
• Provide guidance and support to employees during store operations.
• Assist with training employees in designated areas as directed by store leadership.
• Participate actively in the duties and responsibilities of the teams being supervised.
• Maintain awareness of store promotions, advertising items, and special displays.
• Demonstrate general knowledge of store products, services, and departments.
• Assist in maintaining smooth store operations by supporting multiple departments when needed.
• Remain flexible and responsive to changing operational needs during shifts.

Qualifications

• Prior retail experience preferred but not required.
• Demonstrated ability to provide excellent customer service.
• Ability to supervise or guide employees during assigned work shifts.
• Strong communication and problem-solving skills.Ability to remain flexible and assist with multiple operational tasks within the store.
• Must be at least 18 years of age or older.