Physician Relations & Patient Experience Specialist

Northwest Eye Surgeons; Mount Vernon (WA); On-site; USD 44,000 - 52,000; Full time

Job summary

Northwest Eye Surgeons in Mount Vernon, WA, is seeking a Physician Relations & Patient Experience Specialist to bridge our specialists, referring providers, and patients across Mount Vernon, Bellingham, and Smokey Point locations. You will build trusted provider relationships and guide patients through the referral process with concierge-level care.

You will coordinate communications, provide timely updates and notes, identify workflow improvements, and advocate for a seamless, patient-centered

Qualifications

• Three or more years of healthcare experience, preferably with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship building

Customer service

Communication

Organization

Multitasking

Networking

Independent work

Team collaboration

Tools

EMRs

CRM systems

Referral management software

Job description

Description
Build Relationships. Improve Patient Care. Make a Difference.

Job Type

Full-time

Now Hiring: Physician Relations & Patient Experience Specialist

Do you love building relationships, solving problems, and creating exceptional customer experiences?
Northwest Eyes Surgeons is looking for a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. This role will support our Mount Vernon, Bellingham, and Smokey Point locations, helping strengthen physician partnerships and ensure every referred patient experiences seamless, concierge-level care from referral to follow-up.

In this highly visible role, you'll build and maintain strong relationships with referring providers, collaborate across teams, and help make healthcare easier for both providers and patients. If you're energized by connecting with people, solving problems, and creating exceptional experiences, we'd love to meet you.

As our Physician Relations & Patient Experience Specialist, you will:

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

We're Looking For Someone Who Is

Relationship-focused and enjoys networking with medical professionals
Passionate about delivering outstanding customer service
Organized, proactive, and able to manage multiple priorities
Comfortable working independently while collaborating with a team
A strong communicator who builds trust quickly

Requirements

Qualifications

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Why Northwest Eye Surgeons?

At Northwest Eye Surgeons, we believe exceptional patient care begins with exceptional relationships. You'll join a collaborative team that values service, innovation, and making healthcare easier for both patients and providers.
If you're looking for a career where your ability to build relationships truly makes an impact, we'd love to hear from you.

Salary Description

$32 - $38 Hourly