Physician Relations & Patient Experience Specialist

Whatcom-Eye-Surgeons; Bellingham (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Whatcom Eye Surgeons is seeking a Physician Relations & Patient Experience Specialist to bridge between our specialists, referring providers, and patients. The role focuses on strengthening partnerships, guiding referrals, and delivering concierge-level care from referral to follow-up.

You will visit provider offices, educate partners, coordinate communications, and ensure timely updates and reports are shared with referring physicians. Excellent communication and organization are essential.

Qualifications

• Three or more years of healthcare experience, preferably with physician offices.
• Experience building professional relationships and coordinating across departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship

Customer service

Communication

Organization

Multitasking

Tools

EMRs

CRM systems

Referral management software

Job description

Description

Build Relationships. Improve Patient Care. Make a Difference.

Now Hiring: Physician Relations & Patient Experience Specialist

Do you love building relationships, solving problems, and creating exceptional customer experiences?

Whatcom Eye Surgeons is looking for a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. In this highly visible role, you'll help strengthen physician partnerships while ensuring every referred patient experiences seamless, concierge-level care from referral to follow-up. If you're energized by connecting with people, collaborating across teams, and making healthcare easier for both providers and patients, we'd love to meet you.

As our Physician Relations & Patient Experience Specialist, you will:

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

We're looking for someone who is:

Relationship-focused and enjoys networking with medical professionals
Passionate about delivering outstanding customer service
Organized, proactive, and able to manage multiple priorities
Comfortable working independently while collaborating with a team
A strong communicator who builds trust quickly

Requirements

Qualifications

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Why Whatcom Eye Surgeons/Sight Partners?

At Whatcom Eye Surgeons, we believe exceptional patient care begins with exceptional relationships. You'll join a collaborative team that values service, innovation, and making healthcare easier for both patients and providers.

If you're looking for a career where your ability to build relationships truly makes an impact, we'd love to hear from you.