Physician Referral Representative

Baptist Memorial Health Care; Collierville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider in Collierville, Tennessee, seeks a candidate to coordinate and facilitate business functions in support of its physician services. The role involves processing patient referrals, scheduling appointments, and maintaining strong customer relationships. Candidates should have a minimum of two years of office experience, especially in healthcare. Knowledge of medical terminology is crucial, and excellent communication skills are required for effective interaction with patients and physicians.

Qualifications

• Minimum of two years of office experience, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Knowledge of medical terminology required.

Responsibilities

• Review incoming referrals and schedule appointments.
• Communicate referral information with patients and physicians.
• Maintain strong relationships with internal and external customers.

Skills

Interpersonal skills

Communication skills

Computer literacy

Education

Knowledge of medical terminology

Medical Assistant experience/training

Associates Degree

Job description

Job Summary

Coordinates and facilitates business functions in support of physician services and referral development department to include: processing patient referrals accurately and efficiently through data entry and with established productivity guidelines and tools; generation of reports, communication and follow up with physician office staff and patients, problem resolution and service recovery.

Responsibilities

• Review all incoming referrals and schedule appointments for various practices and specialities.
• Communicate referral information and confirmation with patients and referring physician/office staff.
• Maintains strong working relationships with internal and external customers by providing service assistance and open communication.
• Review and submit all medical records related to referral appointments as requested by physicians.
• Completes assigned goals.

Experience

Minimum Required:

• Two years of office experience.

Preferred/Desired:

• Preferably within the healthcare industry.

Education

Minimum Required:

• Knowledge of medical terminology. Medical Assistant experience/training 1-year college.

Preferred/Desired:

• Referral Processing Medical Billing experience. Associates Degree.

Training

Minimum Required:

• Excellent interpersonal skills with the ability to effectively communicate, both verbally and written, with patients, physicians and office staff to provide optimal levels of patient care. Skill and proficiency in applying the highly technical principles, concepts and techniques which are central to daily office coordination/administration.

Special Skills

Minimum Required:

• Computer literate.