Referral Assistant

Great Lakes Bay Health Centers; Saginaw (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Great Lakes Bay Health Centers is seeking a full-time administrative support role to handle department calls, assist with patient appointment communications, and document activities in the EHR. The position requires strong clerical skills, excellent telephone etiquette, and the ability to work with a diverse patient population.

Responsibilities include coordinating with Referral Specialists, contributing to tracking processes, and maintaining patient confidentiality.

Qualifications

• Education: High School diploma.
• Experience: Medical office experience preferred.
• Skills: Excellent telephone etiquette; clerical skills; legible handwriting; able to operate office equipment.
• Interpersonal: Communicate effectively with a diverse population; strong customer service.
• Physical: Sit/stand/walk for a full day; lift up to 25 lbs occasionally.

Responsibilities

• Answers incoming departmental calls and routes them as needed.
• Assists Referral Specialists in communicating with patients about appointments and tests.
• Assists in the established tracking process as directed by the Referral Manager.
• Documents activity in the EHR as directed.

Skills

Telephone etiquette

Clerical skills

Legible handwriting

Office equipment operation

Follow through

Customer service

Education

High School diploma

Job description

Essential Job Duties

• Answers incoming departmental calls, ensuring that all calls are handled or routed as
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and/ or tests. Uses appropriate method of communication based upon timing of appointments, as established in departmental
• Assists in the established tracking process as directed by the Referral Manager and/ or Referral
• Documents activity in the EHR as directed by the Referral Manager and/or Referral

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Marginal Job Duties

• Performs other duties as assigned.

Required Job Specifications

• Education: High School diploma
• Licensure: None
• Experience: Medical office experience preferred. Experience in medical record documentation preferred.
• Skills: Excellent telephone etiquette. Clerical skills such as filing and completion of forms. Legible handwriting. Ability to operate office equipment. Able to follow through on assignment in a timely manner. Ensures that patient confidentiality is maintained at all
• Interpersonal Skills: Able to communicate effectively with, and relate to, a diverse population. Able to follow oral and/ or written instructions. Able to work independently and as a team member. Must exhibit excellent customer service skills.
• Physical Effort: Must be able to sit, stand, and/or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally
• Hours of Work: Full-time; flexible and
• Travel: Not a requirement of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.