Physician Referral Representative

Baptist; Collierville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Baptist in Collierville, TN is seeking a referrals coordinator to support physician services by processing patient referrals and generating reports. The role involves data entry, follow-up with physician offices, and ensuring service quality.

Responsibilities include scheduling appointments, communicating with patients and offices, and maintaining relationships with internal and external customers while submitting medical records as needed.

Qualifications

• Two years of office experience.
• Preferably healthcare industry experience.
• Knowledge of medical terminology.
• Referral Processing and Medical Billing experience.

Responsibilities

• Review all incoming referrals and schedule appointments for various practices and specialties.
• Communicates referral information and confirmation with patients and referring physican/office staff.
• Maintains strong working relationships with internal and external customers by providing service assistance and open communication.
• Review and submit all medical records related to referral appointments as requested by physicans.
• Completes assigned goals.

Skills

Interpersonal skills

Data entry

Communication

Problem resolution

Service recovery

Education

Associates Degree

1-year college

Job description

Coordinates and facilitates business functions in support of physician services and referral development department to include: processing patient referrals accurately and efficiently through data entry and with established productivitiy guidelines and tools; gerneration of reports, communication and follow up with physican office staff and patients, problem resolution and service recovery.

Responsibilities

• Review all incoming referrals and schedule appointments for various practices and specialities
• Communicates referral information and confirmation with patients and referring physican/office staff.
• Maintains strong working relationships with internal and external customers by providing service assistance and open communication.
• Review and submit all medical records related to referral appointments as requested by physicans.
• Completes assigned goals.

Experience

• Two years of office experience.
• Preferably within the healthcare industry.

Education

• Knowledge of medical terminology Medical Assistant experience/training 1-year college
• Referral Processing Medical Billing experience Associates Degree

Training

• Excellent interpersonal skills with the ability to effectively communicate, both verbally anbd written, with patients, physicans and office staff to provide optimal levels of patient care. Skill and proficiency in applying the highly technical principles, concepts and techniques which are central to daily office coordination/administration.