Medical Referrals

Workstream; Medford (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Workstream in Medford, Oregon seeks an organized medical front desk coordinator to greet patients, answer phones, and process referrals. You will input patient demographics, verify insurance authorizations, and schedule appointments while coordinating with referring and specialty providers.

The role emphasizes accurate data entry, prompt referral handling, and collaboration with the insurance team to secure necessary pre-authorizations. Strong customer service and reliability are essential.

Qualifications

• Experience greeting patients and answering phones in a medical setting.
• Familiarity with medical referrals and scheduling is a plus.
• Ability to coordinate with insurance and referring providers.

Responsibilities

• Greet patients and answer phones; provide courteous assistance.
• Process incoming referrals and verify patient demographics.
• Schedule patient appointments and communicate with providers.
• Coordinate with insurance authorization to ensure pre-authorization requirements.
• Maintain accurate records and provide excellent customer service.

Skills

Customer service

Phone etiquette

Medical office experience

Attention to detail

Job description

Hours:

Monday -Thursday 6:45 AM to 5:00 PM

Experience:

Prefer candidates with medical referral experience, but we are open to training individuals with medical office experience.

Job Summary:

Performs a wide range of administrative duties including but not limited to greeting patients, answering phones, processing incoming referrals, entering patient demographics, verifying insurance authorization, scheduling patient appointments, and communicating with referring providers and specialty providers.

Essential Functions:

• Responsible for tracking and processing all incoming patient referrals.
• Ensures that referrals are addressed promptes, consistently prioritizing by urgency of patient condition.
• Assembles information concerning the patient’s clinical background and referral needs.
• Works closely with the insurance authorization team to ensure all pre-authorization requirements is met before scheduling patients. Works with authorization staff to ensure authorizations cover services needed.
• Provide superior customer service.
• Is a knowledgeable resource to patients/customers and internal staff, striving to build patient/customer loyalty and confidence.
• Other duties as assigned.

Must be able to pass criminal background checks, drug screening, and current reference checks. Must be at least 18 to apply.