Physician Practice Scheduler Orthopedics

Banner Medical Group; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

TOCA at Banner Health in Tempe, AZ is seeking a Physician Practice Scheduler to coordinate patient appointments and necessary authorizations in a fast-paced medical setting. The role focuses on scheduling, referrals, and pre-certifications, while maintaining excellent patient relations and accurate patient records.

This position offers day shifts and a collaborative team environment within Banner Health's integrated service model.

Qualifications

• 2 years scheduling experience in a physician’s office or hospital.
• Medical terminology may be required.
• Excellent communication, organizational and problem-solving skills.
• Proficient with commonly used office software and scheduling software.

Responsibilities

• Resolves scheduling conflicts and coordinates patient appointments.
• Obtains authorizations, pre-certifications, referrals; collaborates with billing.
• Registers patients and updates demographic and insurance data.
• Answer calls, take messages, and provide information to patients and staff.
• Support staff supervision and ensure efficient clinic workflow.

Skills

Scheduling experience

Medical terminology

Communication skills

Office software

Education

High school diploma/GED

Tools

Practice management software

Job description

Primary City/State: Tempe, Arizona Department Name: Admin-Industrial/WC-Clinic Work Shift: Day Job Category: Administrative Services Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

TOCA at Banner Health is at the forefront of the Integrated Service Model. We are committed to continually improving our delivery of orthopedic care to meet the needs of our patients. TOCA’s reputation is built on treating each patient’s specific needs, which is one of reasons why we are the choice of primary care physicians and performance athletes throughout the Valley (Tempe, Scottsdale, Phoenix, and Glendale). We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University. As a Physician Practice Scheduler on our team, we offer a customer-focused and friendly work environment with career growth opportunities. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location: TOCA at Banner Health - 5002 S Mill Ave Tempe, AZ Schedule: Monday - Friday 8:00am - 5:00pm

POSITION SUMMARY

This position is located in a medical clinic or physician’s practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.

CORE FUNCTIONS

• 1. Provides customer service for patients, families, hospital scheduling departments, and other physician’s offices. Acts as a resource to resolve room availability conflicts.
• 2. Receives physician’s orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.
• 3. Schedules and re-schedules patients as necessary. Confirms patient’s appointments for the following days and informs patients of physician’s orders or special instructions prior to appointment or procedure.
• 4. Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient’s medical record. Updates demographic and insurance information in the practice management system.
• 5. Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.
• 6. May have supervisory accountability and/or provide direction to support staff.
• 7. This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• The position requires skills normally gained with 2 years of scheduling experience in a physician’s office or hospital.
• Medical terminology may be required for some assignments.
• Must possess excellent communication, organizational and problem-solving skills.
• Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

• Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
• Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred.
• Bi-lingual in Spanish may be preferred for some assignments.
• Additional related education and/or experience preferred.

EEO STATEMENT

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Contact the Banner Health Talent Acquisition team at [e-mail].