Supervisor Physician Practice TOCA Orthopedics

Banner Health; Tempe, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Banner Health's TOCA at Banner Health in Tempe seeks a Physician Practice Supervisor to lead non-physician staff and supervise daily operations. You will drive patient experience and coordinate day-to-day admin tasks across reception, scheduling, records, and information systems.

The role requires at least an Associate’s Degree, 2+ years in a physician's office, and relevant medical certifications. You’ll supervise staff, coach performance, and ensure compliance with policy and regulatory

Qualifications

• Requires an Associate’s Degree as a baseline literacy, communication and math skills.
• Two years of experience in a physician's office or medical environment.
• Current certification as Medical Assistant, Nursing Assistant or LPN or equivalent/licensure.
• Arizona Fingerprint Clearance Card required at hire and maintained during employment.
• Arizona Criminal History Affidavit must be signed at hire.

Responsibilities

• Supervises day-to-day activities of non-physician staff to maintain productivity.
• Trains, coaches, motivates, conducts performance evaluations and directs staff workflow.
• Oversee all medical group functions including reception, scheduling, records, transcription and information systems.
• Acts as liaison between non-physician staff and physicians to ensure quality patient care.
• Maintains office policies and procedures per physician, facility, and regulatory requirements.
• Determines facility maintenance and equipment needs; coordinates repairs and supplies.
• Covers front and back office functions; may administer medications as directed.
• Understands daily workflow and provides guidance to ensure efficient operations and patient experience.

Skills

Communication

Organizational skills

Math skills

Leadership experience

Education

Associate’s Degree

Bachelor's degree preferred

Job description

**TOCA at Banner Health** has built a reputation for excellence in Arizona for 70 years as the first and foremost orthopedic group. Our Nationally and Internationally recognized orthopedic physicians and surgeons use the most advanced, proven technologies for the best recovery possible. We are the forefront of the Integrated Service Model and committed to continually improving our delivery of orthopedic care to meet the needs of our patients. Our board certified and fellow trained physicians specialize in: fracture care, joint replacement, sports medicine, physical therapy, digital x-ray, and more. We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University.As a **Physician Practice Supervisor**, you will have the opportunity to combine your love of patient care with your ability to rally and motivate a team. You play a critical role in the positive patient experience as you support the daily operations and short and long term strategy.**Locations:**TOCA at Banner Health 5002 S Mill Ave. Tempe, AZ**Schedule:** Monday - Friday 8 hour shifts between 7:00am - 5:00pmPOSITION SUMMARY This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care. CORE FUNCTIONS 1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary. 2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices. 3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. 4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed. 5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements. 6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible. 7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice. 8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities. MINIMUM QUALIFICATIONS Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree. Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license. Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.PREFERRED QUALIFICATIONSBachelor's degree preferred.Experience in a leadership or coordinator capacity preferred. Additional related education and/or experience preferred.