Physician Call Center Specialist

Children's Minnesota; Minnesota; On-site; USD 42,000 - 56,000; Full time

Job summary

Children’s Minnesota in Minnesota seeks a customer service oriented professional to answer telephone calls from physicians, provide personalized service, and route inquiries to the correct departments.

The role requires 2-3 years of customer service, strong communication, and the ability to work with multiple software systems; candidates will support clinicians and contribute to efficient patient care.

Qualifications

• Two to three years of customer service experience.
• Strong basic computer and keyboarding skills.
• Excellent written, verbal and interpersonal communications.
• Ability to work effectively with minimum supervision and as part of a team.

Responsibilities

• Answer telephone calls from physician callers and provide personalized seamless service.
• Collaborate with internal departments to route and respond to inquiries.
• Support training and share knowledge with coworkers as needed.

Skills

Computer skills

Written communication

Verbal communication

Interpersonal skills

Problem solving

Analytical skills

Team collaboration

Tools

Infinity

E-Centaurus

Cerner

AMiON

Job description

Children’s Minnesota in Minnesota seeks a customer service oriented professional to answer telephone calls from physicians, provide personalized service, and route inquiries to the correct departments.

The role requires 2-3 years of customer service, strong communication, and the ability to work with multiple software systems; candidates will support clinicians and contribute to efficient patient care.