Hospital Prog Call Center Rep

Children's Minnesota; Minnesota; On-site; USD 42,000 - 56,000; Full time

Job summary

Children’s Minnesota in Minnesota seeks a customer service oriented professional to answer telephone calls from physicians, provide personalized service, and route inquiries to the correct departments.

The role requires 2-3 years of customer service, strong communication, and the ability to work with multiple software systems; candidates will support clinicians and contribute to efficient patient care.

Qualifications

• Two to three years of customer service experience.
• Strong basic computer and keyboarding skills.
• Excellent written, verbal and interpersonal communications.
• Ability to work effectively with minimum supervision and as part of a team.

Responsibilities

• Answer telephone calls from physician callers and provide personalized seamless service.
• Collaborate with internal departments to route and respond to inquiries.
• Support training and share knowledge with coworkers as needed.

Skills

Computer skills

Written communication

Verbal communication

Interpersonal skills

Problem solving

Analytical skills

Team collaboration

Tools

Infinity

E-Centaurus

Cerner

AMiON

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Position Summary

This position is responsible for answering telephone calls; providing personalized seamless service to physician callers; responding to inquiries with expert knowledge of physicians, services, and programs; working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers; and prioritizing complex and emergent situations. Incumbent may need to access 3-4 software systems within one call. Incumbent will also participate in staff training and act as a resource for co-workers when necessary.

General

Two to three years of customer service experience.

• Strong basic computer and keyboarding skills.
• Demonstrated excellent written, verbal and interpersonal communications skills.
• Demonstrates a pleasant telephone voice and helpful manner.
• Ability to work effectively with minimum supervision, while understanding role as part of a team.
• Must have strong interpersonal communication skills, including excellent problem solving and follow up skills.
• Proven strong analytical skills with ability to identify problems and initiate solutions.
• Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients.
• Knowledge of general computer software, including Microsoft Office.

Preferred Qualifications

• Telephone-based customer service experience.
• Fluid knowledge of common medical and hospital terminology required.
• Experience working in a fast-paced healthcare environment, preferably including clinician interaction.
• Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON.

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.