Physician Account Manager

Quest Diagnostics Incorporated; Delray Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a Physician Account Manager for field-based sales covering Delray Beach and surrounding areas in Florida. You will drive territory growth by providing service and resolving issues to support multiple sales territories.

The role requires building strong customer relationships, managing key accounts, and collaborating with Physician Account Executives to uncover upsell opportunities while ensuring compliance and timely administration.

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships; strong planning and organizational skills.
• Excellent oral and written communication and presentation skills; Solid PC skills including Microsoft software.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
• Ensure customer retention by maintaining relationships with current accounts.
• Drive growth in their assigned Key Accounts.
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage tools and resources (sales portal, data, targets) as needed.
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company policies and government regulations.
• Complete all administrative tasks promptly.
• Follow up communications with Physician Account Executives and customers.

Skills

Account ownership

Sales experience

Education

Bachelor's Degree in Business/Marketing/Life Sciences

Job description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.

This is a field-based sales position covering Delray Beach, Boynton Beach north to Ft Pierce/Port St Lucie, FL.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or "Specialty" Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required WorkExperience:

• Three to four years of experience in sales or with account ownership

Knowledge:

• Knowledge of Healthcare Industry and general economics of business.

Skills:

• Ability to develop and sustain strong customerrelationships;strong planning and organizational skills
• Excellent oral and written communication and presentation skillsSolid PC skill including Microsoft Software.

Education

• Bachelor's Degree Business, Marketing or Life Sciences (Required)

License and Certifications

• Valid driver's license (Required)

67530

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.