Physical Therapy Medical Receptionist

OrthoCincy; Beech-Mar (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoCincy is seeking a friendly, detail-oriented medical office clerk to support patient flow and administrative tasks in a fast-paced environment.

You will handle scheduling, phone calls, forms in the EHR, billing support, and daily balancing, while ensuring HIPAA compliance and teamwork across therapy locations. This role requires accurate data entry, proficiency with practice management software, and a courteous approach to patients and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience in a medical practice preferred.

Responsibilities

• Greets, screens, schedules, and directs patients/visitors.
• Answers phone calls, takes messages, faxes, scans.
• Verify forms and results are in the EHR per protocol.
• Obtain and update patient information and support staff.
• Maintain the practice management system.
• Make daily calls to schedule therapy visits.
• Collect copayments and balances from patients.
• Balance the cash drawer daily.
• Ensure HIPAA/OHSA/safety compliance.
• Perform other duties as needed.

Skills

Customer service

Data entry

Office software

Phone handling

Education

High school diploma

Tools

Practice management software

Electronic health records

Job description

Description

General Job Summary

Responsible for performing a variety of clerical duties in a professional manner.

Essential Job Functions:

1. Greets, screens, schedules, and directs patients/visitors to appropriate areas and demonstrates excellence with respect to treating and caring for customer’s in-person and over the phone.
2. Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc.
3. Verify that all forms, test results, and other paperwork is in the electronic health records system according to therapy office protocol.
4. Obtain, verify, and update patient information and provide support services to patients and therapy staff.
5. Maintain the practice management system.
6. Daily calls to patients from the scheduling pool to schedule therapy visits.
7. Collect payments for services rendered per policy, including copayments and balances on patient accounts.
8. Daily drawer balancing.
9. Compliance with HIPAA, OSHA, and safety standards of the organization.
10. Perform other duties that may be necessary or in the best interest of the practice.

Requirements

Education/Experience

High school diploma or equivalent. Minimum one year of experience in a customer service position in a medical practice setting preferred.

Other Requirements

Schedules will change as department needs change including overtime and travel between therapy locations to support staff as needed.

Performance Requirements

Knowledge:

1. Knowledge of OrthoCincy Mission, Vision, and Values.
2. Knowledge and proper use of office equipment.
3. Knowledge of practice management and electronic health records systems.
4. Knowledge and proficiency of word processing, computer/pc and internet/email skills.
5. Knowledge of HIPAA, OSHA, and safety regulations.
6. Knowledge of basic medical terminology and anatomy.

Skills:

1. Skilled in the use of a practice management software system and accuracy in data entry.
2. Skilled in communicating effectively with providers, staff, patients and vendors.
3. Skilled in organizing and multi-tasking.
4. Skilled in adaptability and basic math skills.

Abilities:

1. Ability to work effectively and deal courteously with patients, staff, and others.
2. Ability to multi-task and analyze situations to respond appropriately.
3. Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient.
4. Ability to organize work environment and workload to meet needs of the organization.
5. Ability to work as a team player (critical in this position).

Equipment Operated:

Standard office equipment.

Work Environment:

Medical Office.

Mental/Physical Requirements:

Sitting primarily 90% of shift with computer work and/or phone calls. Fast paced high productivity environment.