Physical Therapy Receptionist

Toi Health; Fort Lauderdale (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Toi Health is seeking a Front Desk Coordinator to manage patient flow between check-in, treatment, and check-out. The role serves as the first point of contact for non-clinical tasks, handling scheduling, payments, and chart/document management to ensure smooth operations.

The successful candidate will have a high school diploma or equivalent and about 1 year of experience in a physical therapy office, with strong communication and customer service skills to support excellent patient care.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in physical therapy office preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet patients and direct them to the appropriate staff.
• Answer phones and assist with front desk inquiries.
• Electronic scheduling and calendar management.
• Verify current personal and financial information on file.
• Book appointments and coordinate patient flow.
• Verify insurance benefits and copay amounts.
• Faxing and filing as needed to maintain records.
• Perform other duties as assigned by the supervisor.

Skills

Fast-paced environment

Communication skills

Patient care

Education

High School Diploma or equivalent

Job description

Description

JOB OVERVIEW:

This position is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting and posting of patient payments; maintaining patient charts and electronic medical records; maintaining the front desk area; and providing outstanding customer service to our patients.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Greet patients
• Answer phones
• Electronic scheduling
• Verify current personal and financial information
• Book appointments
• Verify insurance benefits
• Copay collection
• Faxing and filling
• Other duties as assigned

Requirements

QUALIFICATIONS/LICENSE:

none

EDUCATION:

High School Diploma or equivalent

EXPERIENCE:

• One (1) year experience in physical therapy office preferred

SKILLS:

• Comfortable working in fast paced environment.
• Excellent communication skills, both verbal and written.
• Dedication to patient care

PHYSICAL REQUIREMENTS:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• The position walks, sits, stands, bends, lifts and moves continually during working hours.
• Frequently lift and/or move over 50 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.