Physical Security Systems Manager

Brightstar Lottery; Austin (TX); Hybrid; USD 61,000 - 201,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental & Vision insurance

Tuition reimbursement

Paid time off

Wellness program

Identity theft insurance

Job summary

Brightstar Lottery seeks a Manager of Physical Security Systems to own design standards and secure infrastructure across 100+ sites. You’ll lead architecture, troubleshoot issues, and coordinate with integrators and field technicians to ensure regulatory compliance and high security.

Responsibilities include overseeing CCTV, access control, and intrusion systems, maintaining documentation, and aligning security capability with operations. Hybrid work model with global scope.

Qualifications

• Bachelor’s degree in a related field, or equivalent experience.
• Significant experience in physical security systems architecture, design, and operations across multiple sites or globally.
• Experience supporting mission-critical facilities, data centers, or high-security environments.
• Hirsch Velocity Access Control System certification or ability to obtain within 90 days.
• Experience managing third-party integrators and vendor relationships.
• Experience with regulatory compliance, audits, and RFP processes as SME.
• Strong troubleshooting skills across networked security systems and infrastructure.
• Hands-on experience with access control, video surveillance, and intrusion detection hardware.

Responsibilities

• Own and evolve global architecture and design standards for physical security systems (CCTV, access control, intrusion detection).
• Maintain availability, integrity, and security of physical security platforms.
• Perform health monitoring of servers, applications, and databases; manage users and access reviews.
• Define technical standards and configuration baselines across 100+ locations.
• Escalate and coordinate resolution with vendors and field technicians.
• Manage relationships with third-party integrators and ensure contracts and SLAs.
• Coordinate installation, commissioning, and maintenance with integrator partners.
• Maintain documentation, as-built records, and configuration inventories.

Skills

Physical security architecture

Vendor management

Regulatory compliance

System troubleshooting

Stakeholder management

Education

Bachelor’s degree in related field

Tools

Hirsch Velocity Access Control System

Milestone XProtect

DMP intrusion detection

Job description

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Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Overview

The Manager, Physical Security Systems owns the design, standards, and operational integrity of the organization's global physical security systems estate — including CCTV, access control/card readers, intrusion detection, and related infrastructure integrated to a central monitoring location — across a footprint of 100+ sites. This role sets architectural and design standards, troubleshoots system issues, maintains and troubleshoots systems, manages system requests through a ticketing system, and serves as the primary technical liaison to third-party integrators and embedded field technicians. The role also carries governance responsibilities for regulatory and compliance adherence, including Multi-State Lottery (MUSL) Rules and other state lottery security protocols, and acts as the subject-matter expert for RFPs, audits, and regulatory engagement. The Manager reports to the Senior Manager of Security Operations to align systems architecture with day-to-day security operations.

Responsibilities

• Own and evolve the global architecture and design standards for physical security systems — CCTV, access control/card readers, intrusion detection, and centralized monitoring infrastructure.
• Maintain the availability, integrity, and security of all physical security platforms.
• Perform systems health monitoring to verify the availability and performance of servers, applications, and databases, while managing user accounts, permissions, authentication methods, and periodic access reviews.
• Define technical standards, specifications, and configuration baselines applied consistently across all 100+ locations.
• Serve as the escalation point and SME for system troubleshooting across the global portfolio, coordinating resolution with vendors and field technicians.
• Manage relationships with third-party security integrators and embedded/on-site technicians, including performance, SLAs, service quality, and contract compliance.
• Coordinate installation, commissioning, and maintenance activity for new and existing sites in partnership with integrator partners.
• Maintain system documentation, as-built records, and configuration inventories across the estate.
• Partner closely with the Senior Manager of Security Operations to align systems capability with operational security requirements.
• Collaborate with Workplace Services, Data Center Operations Management, IT/Infrastructure, EHS, Facilities, and Legal/Compliance on cross-functional security initiatives.
• Support site GMs and regional stakeholders on local security systems needs within global standards.

Qualifications

Required

• Bachelor's degree in a related field, or equivalent experience.
• Significant experience in physical security systems architecture, design, and operations, ideally across a multi-site or global portfolio.
• Experience supporting mission-critical facilities, data centers, operations, or high-security environments.
• Hirsch Velocity Access Control System certification or the ability to obtain certification within the first 90 days of hire,
• Demonstrated experience managing third-party integrators and vendor relationships.
• Experience supporting regulatory compliance, audits, and RFP processes as a technical SME.
• Strong troubleshooting skills across networked security systems and infrastructure.
• Hands-on experience with physical security hardware devices, including access control, video surveillance, and intrusion detection system components and their functionality.
• Excellent stakeholder management and communication skills, with the ability to work across regions and functions.

Preferred

• Experience in a regulated industry, ideally gaming, lottery, or another highly regulated, security-sensitive sector.
• Familiarity with MUSL rules or comparable state/regional gaming security regulations.
• Experience working with DMP intrusion detection systems, Milestone XProtect video management systems, and Hirsch Velocity Access Control System, or comparable enterprise access control platforms.
• Experience working with High-Security key management and restricted keyway programs.
• Relevant industry certifications (e.g., PSP, CPP, or manufacturer/platform-specific certifications).
• Experience operating in a global or multi-region organization with 100+ physical locations.

Success Profile

#LI-DAK #LI-HYBRID

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,989 - $200,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibilityrequirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.