Computer Operator II

Brightstar Lottery; United States; On-site; USD 31,000 - 67,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Time Off

Wellness Programs

Referral Bonus

Identity Theft Insurance

Job summary

Brightstar Lottery is seeking a computer operator to monitor the data center IT infrastructure in a 24/7 environment. You will validate tool availability, monitor systems, perform basic troubleshooting, and document incidents.

The role includes supporting software releases, DR tests, and coordination with Operations Management and QA. Work hours are 9:30 PM to 8:00 AM Wednesday through Saturday; Sunday, Monday, and Tuesday off.

Qualifications

• 1–2 years of related IT experience preferred.
• Bachelor’s degree in IT, Computer Science, or related discipline preferred; equivalent professional experience accepted.

Responsibilities

• Monitor lottery systems, hosts, middleware, and applications in a 24/7 operation.
• Validate tool availability and service health; document anomalies and escalation steps.
• Monitor daily production processes including end-of-day processing and file transfers.
• Support software releases, DR tests, and planned production events with QA and Operations.
• Coordinate and track internal/external requests; communicate status and requirements.
• Document incident timelines, workarounds, and root causes in ticketing systems.
• Work schedule: 9:30 PM–8:00 AM Wed–Sat; off Sun–Tue.

Skills

System monitoring

Troubleshooting

Incident tracking

Customer coordination

Education

Bachelor's degree in IT or CS

Tools

JIRA

Job description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

A computer operator is responsible for monitoring the computer systems in the data center environment. This role ensures the smooth functioning of IT infrastructure by monitoring systems, completing the online checklist and daily turnover and performing basic troubleshooting.

• - Monitor lottery systems, Hosts, middleware, and applications by validating tool availability, verifying service health, and detecting, documenting, escalating, and tracking anomalies in a 24/7 operation.
• - Conduct intermediate network monitoring system tools, validating service health and escalating when thresholds or errors occur.
• - Monitor daily production processes such as end ‑ of ‑ day processing, system balancing, file transfers, report deliveries, maintenance windows, and change requests while documenting completion.
• - Support software releases, data center failovers, disaster recovery tests, and other planned production events in collaboration with Operations Management and QA.
• - Coordinate, fulfill, validate, and track internal and external customer requests while communicating status updates and clarifying requirements to ensure effective customer partnerships.
• - Document incident timelines, workarounds, and root causes using internal JIRA/IMO and Lottery incident tracking systems.
• - Work schedule: 930pm-8 am Wednesday through Saturday. Sunday, Monday, and Tuesday off.

Qualifications

• - A minimum of at least 1-2 years of related experience is preferred.
• - A bachelor’s degree in information technology, Computer Science, or a related discipline is preferred; equivalent professional experience is accepted.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-DAK

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $31,096 – $67,496. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, identity theft insurance, and participation in our Employee Referral Bonus Program, which rewards eligible employees for helping bring great talent to Brightstar. For details on referral bonus eligibility and program guidelines, visit our Employee Referral Bonus Program Policy . Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.