Lottery Field Service Technician

Brightstar Lottery; Virginia (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Company vehicle to take home

Medical benefits on day one

12 paid holidays

Three weeks paid vacation

401K with employer match

Parental leave and life insurance

Tuition reimbursement

Job summary

Brightstar Lottery in Virginia is seeking a Lottery Field Services Technician to service equipment at retailer locations in the South Hill area. The role involves fieldwork, driving, and direct customer support to ensure continuous operation of Brightstar equipment.

Responsibilities include transporting and installing equipment, following vehicle policies, reporting activity to Dispatch, delivering supplies, and providing basic training to store staff.

Qualifications

• High school diploma or GED required.
• 1+ year experience in customer service.
• 1+ year experience in technical repairs.
• Valid driver's license with clean driving record; color vision.

Responsibilities

• Service equipment at retailer locations, transport, install, and maintain Brightstar equipment and parts.
• Attend driver training and follow vehicle policy; report activity and issues to Dispatch.
• Deliver marketing supplies and consumables and track inventory.
• Provide basic training to new retailers or refresher training to retailers.
• Complete primary forms for reporting activities and equipment problems.

Skills

Customer service

Technical repairs

Driver's license

Color vision

Education

High school degree or GED

Job description

Location:

VA Statewide, VA, US

Requisition ID: 19645

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

Who is Brightstar?

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference.

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

• Brightstar seeks a Lottery Field Services Technician in South Hill, VA to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.
• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

Qualifications

YOUR STAR QUALITIES

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position
• 1 or more years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

Your Brightstar Benefits

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $20.00 – $25.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.