Computer Operator II

Brightstar Lottery; Salem (OR); Hybrid; USD 31,000 - 67,000; Full time

Benefits offered by this job

401(k) Savings Plan

Health insurance

Dental insurance

Vision insurance

Life, accident & disability insurance

Tuition reimbursement

Paid time off

Job summary

Brightstar Lottery is seeking a computer operator to monitor the data center IT infrastructure and ensure the smooth operation of lottery systems, hosts, middleware, and applications in a 24/7 environment.

The role handles daily production tasks, supports software releases, coordinates with Operations Management and QA, and documents incidents using JIRA/IMO, with a night shift schedule 9:30pm–8:00am Wed-Sat. 1–2 years of related experience and a bachelor’s degree are preferred.

Qualifications

• Bachelor's degree preferred; equivalent professional experience accepted.
• 1–2 years of related IT/ops experience preferred.
• Experience monitoring IT infrastructure and data center operations.

Responsibilities

• Monitor lottery systems, hosts, middleware, and applications for health and availability.
• Validate tool availability, escalate anomalies, and track incidents in a 24/7 operation.
• Monitor daily production processes and coordinate maintenance windows and changes.
• Support software releases, disaster recovery tests, and production events with Ops/QA.
• Coordinate and communicate with customers and internal teams; document timelines and root causes.

Skills

System monitoring

Troubleshooting

Incident tracking

Communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

JIRA

Incident tracking tools

Job description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

A computer operator is responsible for monitoring the computer systems in the data center environment. This role ensures the smooth functioning of IT infrastructure by monitoring systems, completing the online checklist and daily turnover and performing basic troubleshooting.

• Monitor lottery systems, Hosts, middleware, and applications by validating tool availability, verifying service health, and detecting, documenting, escalating, and tracking anomalies in a 24/7 operation.
• Conduct intermediate network monitoring system tools, validating service health and escalating when thresholds or errors occur.
• Monitor daily production processes such as end - of - day processing, system balancing, file transfers, report deliveries, maintenance windows, and change requests while documenting completion.
• Support software releases, data center failovers, disaster recovery tests, and other planned production events in collaboration with Operations Management and QA.
• Coordinate, fulfill, validate, and track internal and external customer requests while communicating status updates and clarifying requirements to ensure effective customer partnerships.
• Document incident timelines, workarounds, and root causes using internal JIRA/IMO and Lottery incident tracking systems.
• Work schedule: 930pm-8 am Wednesday through Saturday. Sunday, Monday, and Tuesday off.

Qualifications

• A minimum of at least 1-2 years of related experience is preferred.
• A bachelor's degree in information technology, Computer Science, or a related discipline is preferred; equivalent professional experience is accepted.

Success Profile

#LI-DAK

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $31,096 – $67,496. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, identity theft insurance, and participation in our Employee Referral Bonus Program, which rewards eligible employees for helping bring great talent to Brightstar. For details on referral bonus eligibility and program guidelines, visit our Employee Referral Bonus Program Policy. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.