Physical Evaluation Board Liaison Officer (PEBLO) Assistant / Beneficiary Services Representati[...]

Bges; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Bgesh, Incorporated at JBSA (Lackland AFB) seeks a PEBLO Assistant / Beneficiary Services Representative Assistant to support the Medical Evaluation Board program and DES processes.

You will perform administrative duties, prepare healthcare forms, and coordinate patient appointments while maintaining records and data in AF and DoD systems. Strong writing and organizational skills are essential.

Qualifications

• Education: High school diploma or GED; Administrative Assistant program is desirable.
• Experience: At least 12 months in an administrative assistant role.
• Active Basic Life Support (BLS) from the American Heart Association.

Responsibilities

• Type proficiently (≥40 wpm) and operate standard office equipment.
• Manage appointments, meetings, and deadlines with accuracy.
• Prepare and edit medical-related forms and reports.
• Communicate clearly in writing and orally with patients and staff.
• Maintain medical records, and handle documents in electronic systems.
• Support MEB-related administrative tasks and TRICARE operations as needed.
• Utilize Microsoft Office to generate reports, tables, and letters.
• Coordinate travel and scheduling for patients and staff.

Skills

Coachable

Levelheaded

Resourceful

Innovative

Excellent Writing

Analytical Thinking

Prioritization

Relationship Builder

Education

High school diploma or GED

Administrative Assistant program certificate/Associate degree

Tools

Microsoft Office

Word

Excel

Access

PowerPoint

Project

Job description

Physical Evaluation Board Liaison Officer (PEBLO) Assistant / Beneficiary Services Representative Assistant

Opportunity Details

Full Time Physical Evaluation Board Liaison Officer (PEBLO) Assistant / Beneficiary Services Representative Assistant

Physical Evaluation Board Liaison Officer (PEBLO) Assistant /
Beneficiary Services Representative Assistant

for

Bgesh, Incorporated at JBSA (Lackland AFB)

Bgesh, Incorporated is looking for an eager, qualified PEBLO Assistant to join Bgesh in support of the Medical Evaluation Board (MEB) Program.

Who We Are:

Bgesh, Incorporated was founded on a mission to serve and support. Living by the Golden Rule has allowed us to continue to grow at a rapid pace. We strive to live every day by the Golden Rule and look to grow our company based on its principles. To learn more about us, visit www.bgesh.com.

• Coachable - receptive to feedback and swift on implementing suggestions
• Levelheaded - capability to navigate unexpected challenges with grace and come up with thoughtful solutions; you fully embrace a ‘we-will-figure-it-out’ mindset in chaos
• Resourceful - eager to learn more and develop skills you may not have; and ability to learn new systems quickly and a thirst to learn independently
• Innovative - willing to challenge the status quo, push boundaries, and suggest improvements to existing processes
• Excellent Writing - ability to synthesize, be concise, use the active voice, proofread, and edit
• Analytical and Critical Thinking - ability to collect and analyze relevant information, problem-solve, and make rational decisions
• Prioritization - ability to sequence tasks in order of terms of importance; and willingness to pivot if more important tasks arise
• Relationship Builder - having a natural ability to build candid, honest relationships with our clients and colleagues

OVERVIEW

PEBLOs provide information to active duty and reserve component members (Reserve and Guard) and commanders on program requirements, military benefits, legal rights, and the appeals process. PEBLOs coordinate aeromedical evacuation or other patient travel requirements, TDRL, fitness for duty determinations, lines of duty and other program requirements related to the Disability Evaluation System (DES). PEBLOs provide Physical Evaluation Board (PEB) findings to service member and medical staff.

The PEBLO Assistant serves as an administrative assistant for the PEBLO in the MEB program, DES, TDRL and TRICARE Operations Patient Administration service. Individual will perform various clerical and administrative duties such as initiation and processing of healthcare forms, documents, medical documentation and reports used in patient administration.

Requirements:

• Education Requirements - Must possess a high school diploma or general educational development equivalency. Completion of an Administrative Assistant program (certificate or Associate's Degree) is desired.
• Experience Requirement - At least 12 months of experience in an administrative assistant role is required.
• Active BLS from the American Heart Association

Other Qualifications:

• Must have a clear background to obtain security clearance
• Familiar with organizational structure and operation methods of Air Force preferred.
• U.S. Citizenship: Workers performing under this contract must be US Citizens
• Possess excellent written and oral communication skills. Effectively use correct grammar and spelling in all written communications.
• Must possess organization, problem-solving and communication skills to articulate medical requirements to patients, families/care givers, medical and non-medical staff in a professional and courteous way.

Duties:

• Fully qualified typist with a minimum of 40 words per minute.
• Able to use standard office equipment, such as computers, typewriters, copiers, fax machines, scanners, telephone and office automation systems.
• General medical ethics, telephone etiquette and excellent communication and customer service skills.
• Plan, organize, schedule, and coordinate activities such as appointments, meetings, and suspense timelines.
• Able to communicate effectively, both orally and in writing.
• Know the English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written and electronic correspondence and reports.
• Proficient in Microsoft Office software. Able to use various programs, such as Word, Excel, Access, PowerPoint, and Project to generate a range of products (i.e., tables of contents, import graphs or databases, create glossaries, align multiple columns, print document, identify files or make other notations at the top or bottom of each page, and create form letters and automatically merging these with mailing lists).
• Receive telephone calls, emails, or visitors and assist as required.
• Receive and review all incoming/outgoing correspondence (written or electronic communications, etc.) accurately determining nature of request and routes correspondence appropriately.
• Update VTA, local tracking log, DES internal database.
• Retrieve copies and file documents into official medical records. CP may be required to locate medical documentation such as narrative summaries, referral entries, results for placement into case files.
• Provide and initiate medical forms for customers.
• Schedule appointments (to include medical, Compensation and Pension exams as well as local medical evaluation boards).
• Assist with the proper assembly of MEB case files (RILO, MEBs, MEB packages, and/or TDRL exams).
• Upload documents into the Clinical Information Branch (Air Force Personnel Center (AFPC)/DP2NP).
• Stamp travel orders for TDRL patients.
• Assist customers with Defense Travel System for Formal Physical Evaluation Board hearing (if required).
• Assist customers with arrangements to travel on temporary duty status to and from other locations (as required).
• Able to forward completed MEB, TDRL packages to required offices (e.g., AFPC/DPSD).
• Dispose case files in accordance with Air Force Records Information Management System (AFRIMS).
• Utilize instructions provided by AF Medical Support Agency, AF Medical Operations Agency, AF Personnel Center and Veteran Affairs offices, revise patient handouts, training documents, checklists, operating procedures, or other office continuity document as needed.
• Attend Deployment Availability Working Group (DAWG) as required.
• Perform other administrative duties supporting Patient Administration including medical records filing, retrieval, research and/or reviews.
• Normal clinic hours are between 0700 and 1700, Monday through Friday.
• PEBLO will not work on federal holidays
• Overtime is not authorized (Hours worked are not to exceed 9 hours (8 paid hours, one unpaid hour for lunch)