Physical Client Platform Engineer, Senior

Blue Shield of CA; Oakland (CA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Blue Shield of CA is seeking a Senior Physical Platform Engineer to own the MacOS workstation and mobile device lifecycle. The role, within the Digital Employee Experience team, will enroll new devices, manage software and configuration, and support the full lifecycle of client devices.

The ideal candidate has 5+ years with JAMF, MEM/Intune, and strong knowledge of authentication protocols and network services.

Qualifications

• Requires a bachelors degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires 5+ years hands-on working with JAMF managing MacOS workstations
• Requires 5+ years hands-on administration experience with Microsoft MEM/Intune supporting mobile devices MDM and conditional access policies
• Requires 5+ years experience troubleshooting system and network resources for root cause and problem identification
• Knowledge of MAC OSX, VMWare Workstation, VMWare vSphere, Bomgar, MBAM, AppV, ThinApp, among other related and supportive technologies
• Proficient knowledge of authentication mechanisms, and common service protocols such as LDAP, Kerberos, SIP, SMTP, and others
• Proficiency and demonstrated knowledge of client services and common service protocols such as VPN, RDP, SMB, DNS, DHCP, HTTP, SSL and others

Responsibilities

• Manage all aspects of MacOS workstations and mobile devices lifecycle
• Enroll new devices and manage software & configuration through device lifecycle

Skills

MacOS administration

Device lifecycle management

Troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

JAMF

Microsoft MEM/Intune

Bomgar

MBAM

AppV

ThinApp

VMware Workstation

VMware vSphere

LDAP

Kerberos

SIP

SMTP

VPN

RDP

SMB

DNS

DHCP

HTTP

SSL

Job description

Your Role

The Digital Employee Experience team responsible for all engineering all aspects of client devices. The Physical Platform Engineer, Senior will report to the Sr Manager of productivity engineering. In this role you will manage all aspects of the MacOS workstations and mobile devices. This includes enrolling new devices, software management and configuration management through the entire lifecycle of the devices.

Your Knowledge and Experience

• Requires a bachelors degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires 5+ years hands-on working with JAMF managing MacOS workstations
• Requires 5+ years hands-on administration experience with Microsoft MEM/Intune supporting mobile devices MDM and conditional access policies
• Requires 5+ years experience troubleshooting system and network resources for root cause and problem identification
• Knowledge of MAC OSX, VMWare Workstation, VMWare vSphere, Bomgar, MBAM, AppV, ThinApp, among other related and supportive technologies
• Proficient knowledge of authentication mechanisms, and common service protocols such as LDAP, Kerberos, SIP, SMTP, and others
• Proficiency and demonstrated knowledge of client services and common service protocols such as VPN, RDP, SMB, DNS, DHCP, HTTP, SSL and others

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.