Physiatry Clinic Assistant — Patient-Focused Admin

1810 Wentworth-Douglass Hospital; Portsmouth (VA); On-site; USD 50,824,000 - 71,459,000; Full time

Job summary

1810 Wentworth-Douglass Hospital in Portsmouth, NH, is seeking a Clinic/Practice Assistant to support a busy physiatry practice. You will help with patient check-in, scheduling, and records in a fast-paced clinical environment.

This onsite role requires a high school diploma, 2–3 years of office experience, and strong communication and organizational skills. The schedule is Monday–Friday, 7:30 a.m. to 4:00 p.m., 40 hours per week.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Proficiency with Microsoft Office applications and general office operations.
• Strong phone skills with professional communication.
• Excellent written and verbal communication skills.
• Strong organization and time management.
• Ability to manage multiple priorities within clinical systems.

Responsibilities

• Make and maintain patient appointments while helping ensure schedules are accurate and efficient.
• Greet and assist patients, creating a positive and professional first impression.
• Answer phone calls, respond to routine inquiries, take messages, and help patients navigate appointment needs.
• Support check-in and check-out processes and assist with administrative needs related to patient visits.
• File, scan, print, fax, and organize documents related to patient care and practice operations.
• Process billing forms, co-payments when required, and documentation for the medical record.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Perform more complex or specialized functions, such as surgical scheduling or schedule changes, as appropriate for the department.

Skills

Office experience

Phone skills

Communication

Organization

Time management

Multitasking

Education

High School Diploma or equivalent

CMAA preferred

Tools

Microsoft Office

Job description

1810 Wentworth-Douglass Hospital in Portsmouth, NH, is seeking a Clinic/Practice Assistant to support a busy physiatry practice. You will help with patient check-in, scheduling, and records in a fast-paced clinical environment.

This onsite role requires a high school diploma, 2–3 years of office experience, and strong communication and organizational skills. The schedule is Monday–Friday, 7:30 a.m. to 4:00 p.m., 40 hours per week.