Photo Services & Customer Experience Specialist

Walgreens; Waterloo (IA); On-site; USD 21,000 - 26,000; Part time

Job summary

Walgreens in Waterloo, IA is seeking a Photo Specialist to deliver a distinctive customer experience with expert photo services, digital passport photos, and support for photo-related transactions.

You will own the photo department's inventory and operations, promote products, assist at checkout, process purchases and returns, fulfill orders, and help keep the department clean, merchandised, and compliant with policies.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule including evenings and weekends.

Responsibilities

• Engages customers at the photo counter with warmth and identifies needs to provide personalized products and services.
• Models customer-obsessed behaviors and service best practices to deliver a distinctive customer experience.
• Delivers courteous, accurate, and efficient service in the photo department, including digital passport photo services.
• Recommends photo products, services, upgrades, and companion items to meet customer needs and drive sales.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, with cash handling.
• Owns inventory, supplies, and operational readiness of the photo department by monitoring levels and maintaining records.
• Processes and fulfills photo, online, and web pickup orders with timely delivery.
• Provides customer support for services like FedEx and Western Union while ensuring policy compliance.
• Maintains photo equipment and uses store systems to support daily operations and troubleshoot issues.
• Keeps the photo department clean, organized, safe, and well‑merchandised.
• Supports merchandising in display maintenance and seasonal setups.
• Cross-trains team members to ensure coverage during times when Photo Specialist is not scheduled.
• Follows policies, asset protection standards, and safety regulations.
• Collaborates with team to support business objectives.

Skills

Retail experience

Fluent English

Job description

Walgreens in Waterloo, IA is seeking a Photo Specialist to deliver a distinctive customer experience with expert photo services, digital passport photos, and support for photo-related transactions.

You will own the photo department's inventory and operations, promote products, assist at checkout, process purchases and returns, fulfill orders, and help keep the department clean, merchandised, and compliant with policies.