Photo Services & Customer Experience Specialist

Walgreens; Rochester Hills (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and assist with FedEx and Western Union transactions. You will own the photo department’s inventory, maintain supplies, and ensure product availability to meet customer needs.

You will promote photo products, assist at checkout, process transactions with accuracy, support merchandising, and keep the department clean, safe, and well-organized while helping the team reach store goals.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment preferred.
• Prior Walgreens experience preferred.

Responsibilities

• Engages customers at the photo counter with warmth and purpose, offering personalized products and services.
• Models customer-obsessed behaviors and service best practices across the team.
• Delivers courteous, accurate, and efficient service in the photo department, including digital passport photo services.
• Processes transactions, returns, refunds, exchanges, and rain checks with cash handling accuracy.
• Maintains inventory, organization, and readiness of the photo department and related supplies.
• Fulfills photo, online, and web pickup orders with accuracy and timeliness.
• Provides support for FedEx, Western Union, and other services, following policies.
• Maintains photo equipment and store systems, troubleshooting as needed.
• Keeps the department clean, well-merchandised, and safe; supports merchandising efforts.
• Cross-trains team members to ensure coverage during absences.

Skills

Customer service

Cash handling

Retail experience

Job description

Walgreens is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and assist with FedEx and Western Union transactions. You will own the photo department’s inventory, maintain supplies, and ensure product availability to meet customer needs.

You will promote photo products, assist at checkout, process transactions with accuracy, support merchandising, and keep the department clean, safe, and well-organized while helping the team reach store goals.