Photo Services & Customer Experience Lead

Walgreens; Kissimmee (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens in Kissimmee, FL is seeking a Photo Specialist to deliver a distinctive customer experience through expert photo services, passport photos, and support for store transactions.

You will own the photo department inventory and operations, promote photo products, assist at checkout, process transactions, and collaborate with teammates to maintain a clean, safe, and customer-focused environment while meeting sales and service goals.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule including evenings and weekend hours.

Responsibilities

• Engages customers at the photo counter with warmth and purpose, offering personalized products and services.
• Models customer-obsessed behaviors and service practices to deliver a distinctive, delightful experience for customers and patients.
• Delivers courteous, accurate service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales.
• Processes transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, following cash handling procedures.
• Owns inventory, supplies, organization, and readiness of the photo department, monitoring levels and ensuring product availability.
• Processes and fulfills photo, online, and web pickup orders with timeliness and accuracy.
• Provides customer support for services like FedEx, Western Union, and other offerings while adhering to policies.
• Maintains photo equipment and store systems to support daily operations, troubleshooting as needed.
• Keeps the photo department clean, organized, safe, and well-merchandised, contributing to overall store appearance and standards.
• Supports merchandising, displays, promotions, and seasonal setups in the photo and nearby departments.
• Cross-trains staff to cover photo operations and ensure continuity during shifts without the Photo Specialist.
• Follows policies, asset protection standards, and regulatory requirements for a safe, compliant environment.
• Collaborates with team members and completes additional assignments to support business objectives.

Job description

Walgreens in Kissimmee, FL is seeking a Photo Specialist to deliver a distinctive customer experience through expert photo services, passport photos, and support for store transactions.

You will own the photo department inventory and operations, promote photo products, assist at checkout, process transactions, and collaborate with teammates to maintain a clean, safe, and customer-focused environment while meeting sales and service goals.