Phone Triage RN Physician Practice - Primary Care Call Center

Bayhealth; Dover (DE); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

PTO & Holidays

401(k) Match

Health/Dental/Vision

Life Insurance

On-site Child Care

Educational Reimbursement

FSA Accounts

Voluntary Benefits

Job summary

Bayhealth Medical Center seeks a Phone Triage RN to provide triage support for Bayhealth Primary Care offices from the Call Center at BlueHen in Dover. The position is onsite, full-time, with days shifts and an hourly pay range listed below.

The RN will triage calls via phone and patient portal, aiding physicians and ensuring quality, compassionate care. Required: Diploma/Associate in Nursing, BLS, and 2+ years in a physician practice or hospital setting.

Qualifications

• Diploma or Associate Degree in Nursing
• BLS RN certification
• Minimum 2 years nursing experience in a physician practice or hospital
• Preferred BSN

Responsibilities

• Restores and promotes patient health by completing nursing process.
• Collaborates with physicians and multidisciplinary team members.
• Accurately and completely records data in medical records and databases.
• Provides emotional and psychological support to patients and families.
• Uses advanced communication with internal and external customers.
• Ensures quality of care by adhering to standards and measuring outcomes.
• Maintains patient confidentiality and protects operations.

Skills

Phone triage

Communication skills

Team collaboration

Education

Diploma or Associate Degree in Nursing

BSN

BLS Certification

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location

Call Center at BlueHen in Dover

Status

Full Time 80 Hours biweekly (40 hours per week)

Shift

Days

SALARY RANGE

32.81 - 50.85 HOURLY

General Summary

Provides professional nursing care to patients within a Physician’s Practice. Professional nursing practices, requiring specialized knowledge, critical thinking, judgment, and skill are performed in accordance with practice policy, procedure, and philosophy.

• Note: This is a Phone Triage RN position, located onsite at our Call Center at BlueHen. The RN in this role will support our Bayhealth Primary Care offices and will typically Not engage in direct patient care, they will instead be responsible for triaging phone calls, addressing patient inquiries & concerns via phone and the online patient portal.

Responsibilities

• Restores and promotes patient’s health by completing nursing process.
• Collaborates with physicians and multidisciplinary team members.
• Accurately and completely records all required data in the medical record and departmental database.
• Establishes a compassionate environment by providing emotional and psychological support to patients and families.
• Use advanced communication skills with all levels of internal and external customers.
• Assures quality of care by adhering to therapeutic standards, measuring health outcomes against patient care goals and profession standards.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains a cooperative relationship among health care teams by communicating information and participating in team problem-solving methods.
• All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience

• Education: Diploma or Associate Degree in Nursing
• Credential(s): Basic Life Support BLS Registered Nurse RN
• Experience: At least two years clinical nursing experience in a physician practice, hospital, or other medical specialized environment.

Preferred Education, Credential(s) and Experience

• Education: Bachelor Degree Nursing BSN
• Credential(s): Certification related to the position, if applicable.
• Experience: Three or more years in a physician practice or hospital setting.