Phone Technician Lead

MANTECH; McLean (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

MANTECH seeks a Phone Technician Lead in McLean, VA to install, maintain, and support VoIP and legacy phone systems. You will lead a multi-skilled team, balancing hands-on tech work with admin duties to ensure high-quality service for our Northern Virginia clients.

The role requires strong telecom knowledge, proven leadership, and the ability to manage cabling, troubleshooting, and telephony configurations.

Qualifications

• High school diploma with 11+ years of experience, or an associate’s degree with 9+ years, or a bachelor’s degree with 7+ years.
• Strong knowledge of cabling methodologies, standards, and reading cable run lists.
• Experience installing endpoints including VoIP and digital phones and network switches.
• Proven ability to lead a technical team in telecom or IT support.
• Experience resolving hardware, network, and telecommunications issues.

Responsibilities

• Lead and mentor a team of Phone Technicians across installation, maintenance, and hardware troubleshooting.
• Oversee cabling tasks including pulling, terminating, and dressing cabling per standards.
• Diagnose and resolve complex telephony issues, including dropped calls and faulty connections.
• Provision and configure telephony features: call routing, voicemail, extensions.
• Train and develop technicians to improve performance.
• Travel locally between customer sites in Northern Virginia; support special projects.
• Perform HR duties as assigned (interviewing, hiring, performance counseling).
• Work 6:00 a.m.–6:00 p.m. shifts; respond to emergencies and extended hours when needed.

Skills

Team leadership

VoIP

Telecommunications

Troubleshooting

Cable management

Customer service

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

VoIP endpoints

Network switches

Phone system hardware

Job description

MANTECHseeks a motivated, career and customer-oriented Phone Technician Lead to join our team inMcLean, VA. In this role, you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems. As the Lead, you will balance hands‑on technical expertise with strong team leadership and administrative capabilities, managing a multi-skilled team to ensure high-quality service delivery across Northern Virginia.

Responsibilities Include, But Are Not Limited To

• Lead and mentor a team of Phone Technicians, supporting all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (VoIP and legacy systems).
• Oversee and support infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards.
• Diagnose and resolve complex technical issues, including faulty connections, dropped calls, and hardware malfunctions.
• Provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features.
• Train and mentor other Phone Technicians to elevate team performance and technical expertise.
• Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects.
• Perform HR duties as assigned, including but not limited to interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.
• Work standard 8‑hour shifts scheduled within the core operational window of 6:00 a.m. – 6:00 p.m. Maintain flexibility to support mission‑critical operations, work extended hours during peak periods and respond to last‑minute emergency requests.

Minimum Qualifications

• High School Diploma with 11+ years of experience, an associate’s degree with 9+ years of experience, or a bachelor’s degree with 7+ years of experience.
• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
• Experience with installing endpoints including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.
• Experience in resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems.
• Proven track record of leading a technical team in a telecom, network, or desktop support environment.

Preferred Qualifications

• Demonstrated ability managing teams with a diverse range of skillsets in direct support to customers.
• Experience with implementation on the Sponsor's network LAN infrastructure.
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

Clearance Requirements

• Must have a current/active TS/SCI with Polygraph.

Physical Requirements

• Must be able to remain in a stationary position at least 25% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
• Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team‑lift or the use of carts.Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.