Phone Technician (2026-173)

Acclaim Technical Services; Yorktown (VA); On-site; USD 125,000 - 135,000; Full time

Job summary

Acclaim Technical Services (ATS) is seeking a Phone Technician with a current TS/SCI w/ Poly to support our Network Solutions Division in Northern Virginia. Responsibilities include installing, maintaining, and troubleshooting VoIP and legacy telephone systems, with frequent travel between customer sites in the region.

The role requires strong cabling skills, experience with endpoint devices, and the ability to diagnose complex telecom issues.

Qualifications

• Experience with cabling methodologies and reading cable run lists.
• Experience installing endpoints including desktop IT equipment, printers, VoIP and digital phones, and network switches.
• Ability to diagnose and resolve complex technical issues involving computer hardware, networks, and telecommunications systems.

Responsibilities

• Support all facets of telephone installation, maintenance, and hardware troubleshooting for VoIP and legacy systems.
• Execute infrastructure tasks including pulling, terminating, and dressing cabling per industry regulations and Sponsor standards.
• Diagnose and resolve complex issues such as faulty connections, dropped calls, and hardware malfunctions.
• Provision and configure telephony features including call routing, voicemail, extensions, and standard phone features.
• Local travel between customer buildings throughout Northern Virginia, with potential temporary assignments to other locations for special projects.

Skills

Cabling methodologies

Endpoint installation

Troubleshooting

VoIP/Phones

Network switches

Job description

Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively recruiting for a Phone Technician with a current TS/SCI w/ Poly to support our Network Solutions Division , based in Northern Virgina .

Responsibilities include, but are not limited to:

• Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (VoIP and legacy systems).

• Execute infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards.

• Diagnose and resolve complex technical issues, including faulty connections, dropped calls, and hardware malfunctions.

• Provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features.

• Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects.

Minimum Qualifications:

• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.

• Experience with installing endpoints including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.

• Experience resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems.

Preferred Qualifications:

• Experience with implementation on the Sponsor's network LAN infrastructure.

• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

Physical Requirements:

• Must be able to remain in a stationary position at least 25% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.

• Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.

• Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

The pay range for this position is: $125,000 - $135,000

ABOUT

Acclaim Technical Services (ATS) , founded in 2000, is a premier provider of tech-enabled solutions and operational services to a broad range of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) company—an uncommon advantage in our sector,we foster a culture of ownership, accountability, and shared success. This commitment to our people shows: ATS is consistently recognized as a top workplace in the DC area and continues to experience strong, strategic growth.

SALARY TRANSPARANCY

There are many factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employee owners value the flexibility at ATS that allows them to balance quality work and their personal lives. We offer competitive compensation, career growth, benefits and learning and development opportunities. Our broad mix of exceptional benefits options is designed to support and protect employees and their families.

At ATS, you will be eligible to participate in a comprehensive benefits package such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more at Employee Resources

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.