Dedicated IT Support Technician (2026-172)

Acclaim Technical Services; Yorktown (VA); Presencial; USD 125.000 - 135.000; Jornada completa

Descripción de la vacante

Acclaim Technical Services (ATS) is seeking a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division in Northern Virginia. The role focuses on Tier II/III support for Windows workstations and kiosks, ensuring secure, compliant, and reliable IT environments.

You will perform OS upgrades, patching, hardening, software installs, and configuration in a mission-critical government contracting setting, with travel between local sites as needed and

Formación

• Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment.
• Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications and endpoint security solutions.
• Ability to perform root cause analysis across hardware, software, OS and peripherals.
• Strong customer service, communication and documentation skills for mission-critical IT operations.

Responsabilidades

• Provide Tier II/III technical support for kiosks and workstation systems, including lifecycle management and O&M rebuilds.
• Perform Windows 11 upgrades, monthly patching, security updates, and system hardening.
• Install, configure, and maintain software and operating systems, including licenses and antivirus.
• Apply security configurations and lockdown scripts per customer requirements.
• Troubleshoot hardware, software and OS issues and travel locally between customer sites as needed.

Conocimientos

Windows 10/11 administration

OS patching & vulnerability remedi

Office applications troubleshooting

Customer service & communication

Educación

IAT Level II certification (Security+ CE or equivalent)

Herramientas

OCS lockdown scripts

System security hardening tools

Descripción del empleo

Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively recruiting for a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division , based in Northern Virgina .

Responsibilities include, but are not limited to Responsibilities include, but are not limited to:

• Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness.

• Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments.

• Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications.

• Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings.

• Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements.

• Travel locally between customer sites and support temporary assignments as needed.

Minimum Qualifications:

• Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds.

• Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.

• Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates.

• Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission-critical IT operations.
  

Preferred Qualifications:

• Experience supporting standalone (non-ELA) customer environments.

• Familiarity with OCS lockdown scripts and system security hardening.

• Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements.

• Experience with workstation imaging and automated deployment tools.

• Knowledge of endpoint lifecycle management and software license administration.

• IAT Level II certification (Security+ CE or equivalent).

Physical Requirements:

• Must be able to remain in a stationary position up to 50% of the time.

• Must be able to move throughout customer facilities to install, maintain, and troubleshoot IT equipment.

• Must be able to position self under desks, within equipment racks, and other confined spaces to install and maintain hardware.

• Must frequently lift and transport computer equipment, monitors, peripherals, and related hardware up to 40 pounds.

• Constantly operates a computer and other office productivity equipment, including keyboards, monitors, printers, and scanners.

The pay range for this position is: $125,000 - $135,000

ABOUT

Acclaim Technical Services (ATS) , founded in 2000, is a premier provider of tech-enabled solutions and operational services to a broad range of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) company-an uncommon advantage in our sector,we foster a culture of ownership, accountability, and shared success. This commitment to our people shows: ATS is consistently recognized as a top workplace in the DC area and continues to experience strong, strategic growth.

SALARY TRANSPARANCY

There are many factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employee owners value the flexibility at ATS that allows them to balance quality work and their personal lives. We offer competitive compensation, career growth, benefits and learning and development opportunities. Our broad mix of exceptional benefits options is designed to support and protect employees and their families.

At ATS, you will be eligible to participate in a comprehensive benefits package such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more at Employee Resources

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.