Phone Support for Facility Maintenance (Remote)

ABCO Facility Maintenance; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in facility maintenance is seeking a Maintenance and Construction Support Specialist for a fully remote role. This position is perfect for someone with extensive hands-on experience in skilled trades who wants to transition from fieldwork to providing expert guidance to technicians. You'll be instrumental in helping field teams troubleshoot and complete work orders efficiently. Enjoy a flexible schedule, competitive pay, and comprehensive benefits, including medical and paid vacation. If you're passionate about supporting others and have a knack for problem-solving, this opportunity is for you!

Benefits

Flexible Schedule

Medical Benefits

Dental Benefits

Vision Benefits

401K Benefits

Paid Vacation

All Necessary Equipment Provided

Qualifications

• 5+ years of hands-on experience in maintenance and construction trades.
• Strong communication skills to explain technical tasks clearly.
• Ability to manage and coordinate projects and teams remotely.

Responsibilities

• Provide day-to-day technical support to field technicians.
• Offer expert advice on various work orders and troubleshoot issues.
• Maintain effective communication with field teams and internal departments.

Skills

Electrical

Plumbing

Carpentry

Mechanical

HVAC/R

Roofing

Problem-Solving

Communication

Tools

Phone Systems

Laptops

Support Tools

Job description

Phone Support for Facility Maintenance (Remote)

Join to apply for the Phone Support for Facility Maintenance (Remote) role at ABCO Facility Maintenance

Phone Support for Facility Maintenance (Remote)

2 weeks ago Be among the first 25 applicants

Join to apply for the Phone Support for Facility Maintenance (Remote) role at ABCO Facility Maintenance

Maintenance and Construction Support Specialist ' Facilities Maintenance Services (Remote)

About ABCO Maintenance: ABCO Maintenance is a leading Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years. We are looking for an experienced technician to transition from the field into a 100% remote support role, using your expertise to guide our field technicians.

Why Join ABCO?

• Competitive pay of $20 to $25+ per hour (based on experience)
• Flexible schedule ' Full-time or Part-time options available
• Weekly compensation
• Fully remote position with all necessary equipment provided
• Medical, Dental, Vision, and 401K benefits (for Full-Time employees)
• Paid vacation (for Full-Time employees)
• Opportunity for Advancement
  
  

Position Overview: As a Maintenance and Construction Support Specialist, you will assist field technicians by providing expert advice and guidance on a variety of projects. Your role will involve helping them complete work orders and resolve technical issues in the field. This position is ideal for someone with extensive hands-on experience in skilled trades who is looking to transition out of the field but continue utilizing their knowledge.

Key Responsibilities

• Technical Support:
• Provide day-to-day technical support to field technicians, guiding them through project requirements and troubleshooting as needed.
• Assist technicians with complex tasks in electrical, plumbing, carpentry, mechanical, HVAC/R, and roofing.
• Project Guidance & Troubleshooting:
• Offer expert advice on various work orders, ensuring that all projects are completed efficiently and accurately.
• Help field techs overcome any obstacles they encounter while working on their assignments.
• Communication & Coordination:
• Clearly explain technical tasks and solutions to field technicians.
• Maintain effective communication and collaboration with the field team and internal departments.
  

Position Requirements

• Experience: 5+ years of hands-on experience in maintenance and construction trades (Electrical, Plumbing, Carpentry, Mechanical, HVAC/R, Roofing).
• Self-Sufficiency: Must be able to perform independently with minimal guidance.
• Interpersonal Skills: Strong communication skills, with the ability to explain complex technical tasks clearly.
• Technology Comfort: Proficient with technology, including phone systems, laptops, and various support tools.
• Problem-Solving: Strong problem-solving abilities to address and resolve challenges faced by field technicians.
• Leadership Skills: Ability to manage and coordinate projects and teams remotely.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

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