Phone Support for Facility Maintenance (Remote)

Abco Maintenance Inc; Elgin (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in facility maintenance is seeking a Maintenance and Construction Support Specialist for a fully remote position. This role is perfect for those with extensive hands-on experience in skilled trades who want to transition from fieldwork to providing expert guidance. You will assist field technicians by troubleshooting and offering project advice, ensuring efficient and accurate completion of work orders. The company offers competitive pay, flexible scheduling, and comprehensive benefits for full-time employees. If you're ready to leverage your skills in a supportive and dynamic environment, this opportunity is for you.

Benefits

Flexible schedule

Weekly compensation

Medical benefits

Dental benefits

Vision benefits

401K benefits

Paid vacation

Opportunity for Advancement

Qualifications

• 5+ years of hands-on experience in maintenance and construction trades.
• Strong communication skills to explain complex technical tasks.

Responsibilities

• Provide technical support and guidance to field technicians.
• Assist with complex tasks in various maintenance trades.

Skills

Technical Support

Problem-Solving

Communication Skills

Leadership Skills

Self-Sufficiency

Tools

Phone Systems

Laptops

Support Tools

Job description

Phone Support for Facility Maintenance (Remote)

Join to apply for the Phone Support for Facility Maintenance (Remote) role at ABCO Facility Maintenance.

About ABCO Maintenance:

ABCO Maintenance is a leading Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years. We are looking for an experienced technician to transition from the field into a 100% remote support role, using your expertise to guide our field technicians.

Why Join ABCO?

• Competitive pay of $20 to $25+ per hour (based on experience)
• Flexible schedule - Full-time or Part-time options available
• Weekly compensation
• Fully remote position with all necessary equipment provided
• Medical, Dental, Vision, and 401K benefits (for Full-Time employees)
• Paid vacation (for Full-Time employees)
• Opportunity for Advancement

Position Overview:

As a Maintenance and Construction Support Specialist, you will assist field technicians by providing expert advice and guidance on a variety of projects. Your role will involve helping them complete work orders and resolve technical issues in the field. This position is ideal for someone with extensive hands-on experience in skilled trades who is looking to transition out of the field but continue utilizing their knowledge.

Key Responsibilities

• Technical Support:
  • Provide day-to-day technical support to field technicians, guiding them through project requirements and troubleshooting as needed.
  • Assist technicians with complex tasks in electrical, plumbing, carpentry, mechanical, HVAC/R, and roofing.
• Project Guidance & Troubleshooting:
  • Offer expert advice on various work orders, ensuring that all projects are completed efficiently and accurately.
  • Help field techs overcome any obstacles they encounter while working on their assignments.
• Communication & Coordination:
  • Clearly explain technical tasks and solutions to field technicians.
  • Maintain effective communication and collaboration with the field team and internal departments.

Position Requirements

• Experience: 5+ years of hands-on experience in maintenance and construction trades (Electrical, Plumbing, Carpentry, Mechanical, HVAC/R, Roofing).
• Self-Sufficiency: Must be able to perform independently with minimal guidance.
• Interpersonal Skills: Strong communication skills, with the ability to explain complex technical tasks clearly.
• Technology Comfort: Proficient with technology, including phone systems, laptops, and various support tools.
• Problem-Solving: Strong problem-solving abilities to address and resolve challenges faced by field technicians.
• Leadership Skills: Ability to manage and coordinate projects and teams remotely.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Facilities Services