Phone Sales Enablement Leader

BD; Covington (VA); On-site; USD 85,000 - 140,000; Full time

Job summary

BD is a global medical technology company dedicated to advancing health. The Sales Enablement Manager - Contact Center designs programs that improve the efficiency and consistency of phone sales operations across cross-functional teams, aligning messaging, training, and tools with business goals.

This role equips the sales team with tools and processes to excel in sales interactions, bridging strategy with execution to meet conversion and reorder quotas.

Qualifications

• Associate’s degree or Bachelor’s degree preferred.
• 5+ years of experience in Phone Sales within a contact center setting.
• 3+ years of experience leading a Phone Sales team.
• Direct to Consumer experience required.
• Strong understanding of sales processes, methodologies, and phone sales best practices.
• Practical experience with dialer optimization.
• Demonstrated ability to exceed sales goals.
• Analytical skills to deep dive into KPI’s and customer insights.
• Experience with Contact Center software and tools.
• Experience working with multi-channel customer support (phone, email, chat, social).
• Exceptional verbal and written communication skills with the ability to simplify complex concepts. Native English speaker.
• High empathy and emotional intelligence; strong problem-solving skills.

Responsibilities

• Develop and implement sales enablement strategies to enhance phone sales performance (cadence, scripts, objections, follow-ups).
• Analyze sales data to identify gaps and design targeted enablement programs.
• Monitor and report on impact of enablement initiatives on productivity and quotas.
• Collaborate with outsourced contact center to drive quota attainment.
• Ensure dialer performance supports campaign penetration.
• Track vendor performance and conduct root-cause analysis.
• Maintain messaging, processes, and compliance across the phone sales team.
• Collaborate with marketing, product and CX to align goals with campaigns and launches.
• Create training materials such as playbooks, videos, and role-play scenarios.
• Manage and optimize sales tools and technologies (CRM, recording, analytics).
• Deliver a personalized, white-glove sales experience in line with the PureWick tone.

Skills

Phone sales

Sales enablement

Dialer optimization

KPI analysis

Cross-functional collaboration

CRM systems

Speech analytics

Regulated environment

Multi-channel support

Strong communication

Education

Associate’s degree

Bachelor’s degree preferred

Tools

CRM systems

Call recording software

Speech analytics tools

Customer insights tools

Job description

BD is a global medical technology company dedicated to advancing health. The Sales Enablement Manager - Contact Center designs programs that improve the efficiency and consistency of phone sales operations across cross-functional teams, aligning messaging, training, and tools with business goals.

This role equips the sales team with tools and processes to excel in sales interactions, bridging strategy with execution to meet conversion and reorder quotas.