Phone Room Booking Specialist – Outbound & Recovery

Travel Leisure Resort Development Inc; Portland (OR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Paid time off

Employee Assistance Program

Job summary

Travel Leisure Resort Development Inc seeks a Chase Phone Room Agent in Portland, Oregon. The role involves contacting clients to schedule appointments or reconnect missed guests while supporting multiple resort brands.

Key responsibilities include meeting tour flow targets, managing confirmations, and collaborating with marketing and sales teams. Candidates should have strong customer service skills and at least 6 months of relevant experience.

Attractive benefits include medical cover, paid time off, and a 401k plan with employer match.

Qualifications

• Minimum of 6 months call center, reservations, or equivalent customer service experience required.
• Ability to actively listen to client needs and build value.
• Self-motivated, detail-oriented, and able to work independently.

Responsibilities

• Contact clients by phone to schedule appointments or reconnect with missed guests.
• Meet monthly tour flow targets set by management.
• Manage confirmations and reschedules for appointments accurately.

Skills

Salesforce CRM experience

Exceptional communication skills

Customer service skills

Problem-solving skills

Ability to work under pressure

Education

High School Diploma or GED

Tools

Salesforce

Job description

Travel Leisure Resort Development Inc seeks a Chase Phone Room Agent in Portland, Oregon. The role involves contacting clients to schedule appointments or reconnect missed guests while supporting multiple resort brands.

Key responsibilities include meeting tour flow targets, managing confirmations, and collaborating with marketing and sales teams. Candidates should have strong customer service skills and at least 6 months of relevant experience.

Attractive benefits include medical cover, paid time off, and a 401k plan with employer match.