Outbound Booking & Tour Scheduler — Hospitality

Travel-Leisure-Co; Williamsburg (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Wellness program

Job summary

Travel + Leisure Co. is seeking a Call Room Agent to drive the sales pipeline by calling clients, booking presentations, and recovering missed tours.

You will support multiple resort brands across the region from onsite operations, collaborating with marketing, sales, and operations teams to keep tour flow moving. The role requires Salesforce CRM experience, a High School Diploma or GED, and at least 6 months in call center or customer service.

Qualifications

• High School Diploma or GED required.
• Salesforce CRM experience required; advanced familiarity a strong plus.
• Minimum of 6 months call center, reservations, or equivalent customer service experience required.
• Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.
• Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
• Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.

Responsibilities

• Meet monthly tour flow targets set by management.
• Work an outbound call list daily to book new presentation appointments and recover previously missed tours.
• Qualify clients to ensure they meet the right criteria before scheduling.
• Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through.
• Maintain accurate data entry across Salesforce and sales center systems.
• Prepare and deliver chase materials to resort rooms as needed.
• Collaborate with marketing, sales, and resort operations teams across the region.
• Assist at the lobby marketing desk when needed.
• Compile and distribute daily performance numbers to regional leadership.

Skills

Call center experience

Active listening

Customer service

Communication skills

Flexibility

Education

High School Diploma or GED

Tools

Salesforce CRM

Job description

Travel + Leisure Co. is seeking a Call Room Agent to drive the sales pipeline by calling clients, booking presentations, and recovering missed tours.

You will support multiple resort brands across the region from onsite operations, collaborating with marketing, sales, and operations teams to keep tour flow moving. The role requires Salesforce CRM experience, a High School Diploma or GED, and at least 6 months in call center or customer service.