Phone Outreach Specialist

Talentoma; Macon (GA); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Onboarding training

Team check-ins

Job summary

Talentoma is seeking a Phone Outreach Specialist for a fully remote position based in Georgia, United States. You will handle outreach requests, conduct clear phone conversations, and close with appointments or documented next steps.

The role requires coordinating with scheduling colleagues and service reps, with strict adherence to scripts and CRM updates. Working within a call center team, you’ll maintain accurate notes, plan callbacks, and ensure timely follow-up.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in phone outreach, call center, or appointment coordination preferred.
• Familiar with call scripts and structured needs assessment to identify next steps.
• Ability to build rapport and explain information clearly by phone.
• Write concise notes to support effective handoffs between colleagues.
• Comfort with phone queues, updating CRM entries, and checking availability.
• Exercise sound judgment when handling personal data and preferred contact methods.
• Own a reliable computer, high-speed internet, and a quiet workspace.
• Available for 40-hour weekly commitment with flexible shift times.
• Authorization to work in the United States.

Responsibilities

• Review outreach requests in a CRM, verify contact details and notes.
• Place outbound calls using a call-center system, confirm reach.
• Follow scripts to determine service needs and next steps.
• Explain information from reference materials and confirm details.
• Arrange appointments through scheduling tools and confirm details.
• Record outcomes and update outreach queue for next reps.
• Plan callbacks and honor contact preferences, escalate when needed.
• Send appointment confirmations and share handoff notes.
• Maintain quality with accurate data and timely follow-ups.

Skills

CRM familiarity

Rapport building

Verbal communication

Note taking

Phone etiquette

Education

High school diploma or equivalent

Tools

CRM systems

Scheduling tools

Job description

Job Title: Phone Outreach Specialist

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

An outreach request enters the queue, is checked, becomes a clear phone conversation, and closes with an appointment or a documented next step. The Phone Outreach Specialist handles these contacts so people receive accurate information and timely follow-up without repeating their requests. Working within the call center team under a call center team lead, this position coordinates with contacts, scheduling colleagues, and service representatives. This is a fully remote, work from home position based in Georgia, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review assigned outreach requests in a CRM such as Microsoft Dynamics 365, checking contact details, previous notes, the reason for calling, and pending callbacks.
• Place outbound calls using a Contact-center phone system such as Genesys, introduce the purpose clearly, and confirm you have reached the intended contact.
• Follow approved call scripts and question sequences to understand each contact's service needs, preferred next step, and availability before discussing appointment options.
• Explain relevant service information from approved reference materials, answer routine questions accurately, and avoid guessing when information requires confirmation from another team.
• Arrange requested appointments through a Scheduling and calendar such as Calendly, checking availability and confirming the purpose, contact method, and agreed appointment details.
• Record call outcomes, unanswered attempts, contact preferences, and agreed next actions so the next representative can understand the conversation without repeating questions.
• Plan callbacks for unanswered calls or requested follow-up, honor requests to stop contact, and update the outreach queue to prevent unnecessary repeat calls.
• Escalate unclear requests, repeated contact difficulties, or concerns beyond your reference materials to the call center team lead, including relevant context and attempted steps.
• Send appointment confirmations through approved channels, share essential handoff notes with scheduling colleagues, and close completed requests only after outstanding actions are addressed.
• Maintain quality through accurate information, timely turnaround, complete notes, and dependable follow-up, using coaching feedback to improve clarity and consistency across calls.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of phone outreach, call center, or appointment coordination experience preferred.
• Familiarity with call scripts, telephone interviewing techniques, and structured needs assessment to identify the appropriate next step for each contact.
• Ability to build rapport, explain information clearly by phone, and write concise notes that support effective handoffs between colleagues.
• Comfort navigating phone queues, updating CRM entries, and checking appointment availability while keeping contact information accurate and conversations focused.
• Sound judgment when handling personal contact details, honoring communication preferences, and identifying questions that need team lead guidance.
• Access to a reliable computer, high-speed internet, and a quiet private workspace suitable for focused phone conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in Georgia, with desk-based responsibilities centered on phone outreach and appointment coordination.
• Structured onboarding and training on the named CRM, phone, and scheduling systems, plus approved scripts and handoff procedures.
• Regular check-ins with the team lead for feedback, questions, and practical support with challenging calls.
• Opportunities to strengthen telephone interviewing, customer needs analysis, rapport building, and organized follow-up skills.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.