Outbound Call Specialist

Talentoma; New Jersey; Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Outbound Call Specialist to join the customer service team. This fully remote role in New Jersey requires a 40-hour weekly commitment, handling outbound calls, scheduling, and accurate documentation with Salesforce, Five9, and Outlook.

You will review queues, verify customer needs, provide clear information, and ensure timely follow-up while coordinating with scheduling colleagues. Excellent communication and reliability are essential.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of outbound calling, customer service, or appointment scheduling experience preferred.
• Familiarity with outbound calling queues, callback priorities, call dispositions, and maintaining accurate customer interaction histories.
• Comfort navigating customer profiles, phone queues, and appointment calendars while keeping conversation notes clear and relevant.
• Clear spoken communication, professional telephone etiquette, and the ability to explain service information in straightforward language.
• Ability to listen carefully, confirm customer needs, and recognize questions that require guidance from the team lead.
• A reliable computer, high-speed internet, and quiet private workspace suitable for confidential customer conversations and focused desk-based work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in a desk-based customer contact role.
• Structured onboarding and training on a CRM such as Salesforce, a contact-center phone system such as Five9, and a scheduling and calendar tool such as Microsoft Outlook.
• Regular check-ins with the customer service team lead for feedback, questions, and practical coaching.
• Opportunities to build outbound calling, appointment scheduling, customer conversation, and follow-up skills through daily work.

Responsibilities

• Review outbound calls in the daily queue and verify reason for contact, previous conversations, and requested callbacks.
• Use Salesforce to review customer contact information and service history, linking each conversation to the profile.
• Place outbound calls using a phone system like Five9 and confirm customer availability.
• Ask focused questions to understand service requests and explain approved information.
• Arrange service appointments using Outlook, confirming openings and documenting details.
• Record call outcomes, questions, appointments, and next steps for team clarity.
• Set follow-up reminders and review outstanding callbacks before marking requests complete.
• Escalate unresolved questions or scheduling issues with concise context.
• Close requests with clear outcomes and hand off open items with ownership.
• Meet quality expectations with accurate information, notes, and respectful conversations.

Skills

Outbound calling

Customer service

Appointment scheduling

Communication

CRM navigation

Phone etiquette

Active listening

Education

High school diploma

Tools

Salesforce

Five9

Outlook

Job description

Monthly Pay: $3,777 - $5,661 USD per month

Summary

A service follow-up request enters the calling queue, gets checked, becomes an outbound conversation, and closes with clear notes or an agreed next step. The Outbound Call Specialist helps customers receive accurate service information and timely callbacks, reducing unanswered questions and missed connections. This position sits within the customer service team, works under a customer service team lead, and coordinates with service scheduling colleagues. This is a fully remote, desk-based position offering work from home in New Jersey, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review assigned outbound calls in the daily queue, checking the reason for contact, previous conversations, requested callbacks, and any outstanding service questions before dialing.
• Use a CRM such as Salesforce to review customer contact information and service history, keeping each conversation connected to the correct customer profile.
• Place outbound calls through a contact-center phone system such as Five9, introduce the purpose clearly, and confirm that the intended customer is available to speak.
• Ask focused questions to understand the customer's service request, explain approved product or service information, and check understanding without making unsupported promises.
• Arrange requested service appointments using a scheduling and calendar tool such as Microsoft Outlook, confirming available openings and communicating agreed appointment details accurately.
• Record call outcomes, relevant questions, appointment details, and next steps promptly so colleagues can understand the interaction without repeating completed work.
• Set follow-up reminders when customers request another call or additional information, and review outstanding callbacks before marking assigned requests complete.
• Escalate unresolved service questions, repeated contact difficulties, or unavailable appointment options to the customer service team lead, including concise context and actions already taken.
• Close completed requests with clear outcomes, and hand off open items to the appropriate support team member with ownership and next steps identified.
• Meet quality expectations through accurate information, appropriate turnaround, complete notes, respectful conversations, and dependable follow-up; use coaching to improve future calls.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of outbound calling, customer service, or appointment scheduling experience preferred.
• Familiarity with outbound calling queues, callback priorities, call dispositions, and maintaining accurate customer interaction histories.
• Comfort navigating customer profiles, phone queues, and appointment calendars while keeping conversation notes clear and relevant.
• Clear spoken communication, professional telephone etiquette, and the ability to explain service information in straightforward language.
• Ability to listen carefully, confirm customer needs, and recognize questions that require guidance from the team lead.
• A reliable computer, high-speed internet, and quiet private workspace suitable for confidential customer conversations and focused desk-based work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in a desk-based customer contact role.
• Structured onboarding and training on a CRM such as Salesforce, a contact-center phone system such as Five9, and a scheduling and calendar tool such as Microsoft Outlook.
• Regular check-ins with the customer service team lead for feedback, questions, and practical coaching.
• Opportunities to build outbound calling, appointment scheduling, customer conversation, and follow-up skills through daily work.

Benefits

• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.