Outbound Call Coordinator

Talentoma; Florida; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma in the United States is seeking an Outbound Call Coordinator to join the appointment setting team. The role handles outbound outreach, coordinates with prospects and sales reps, and ensures smooth handoffs without negotiations.

This fully remote position is based in Florida and requires a 40-hour week, with varying shifts. The coordinator uses RingCentral, Salesforce, and Google Calendar to organize calls, track outcomes, and prepare handoffs, while maintaining accurate contact details

Qualifications

• High school diploma or equivalent.
• Approximately 1–2 years of outbound calling or appointment setting experience preferred.
• Experience organizing contact queues and tracking call outcomes.
• Understanding of basic lead qualification and approved outreach information.
• Ability to learn named phone, CRM, and scheduling systems with consistency.
• Clear spoken and written communication for explaining meeting purposes.
• Strong prioritization and calendar coordination to avoid conflicts.
• Reliable home workspace with high-speed internet and 40-hour weekly availability.
• Authorization to work in the United States.
• Fully remote work centered on outbound outreach and appointment coordination.
• Structured onboarding and training on systems and workflows.
• Regular check-ins with the team lead to improve coordination.
• Opportunity to develop lead qualification, calendar coordination, and handoff skills.

Responsibilities

• Review incoming outreach requests and queues, verify purpose and details, and organize calls.
• Arrange outbound calls through RingCentral using approved introductions and preferences.
• Explain meeting purpose, answer basic questions, and determine interest in an introduction.
• Ask qualification questions about business needs and document responses accurately.
• Update contact profiles and call outcomes in a CRM for team continuity.
• Coordinate availability through scheduling tools, checking attendee details to prevent overlaps.
• Send appointment confirmations and prep details via approved channels.
• Organize callbacks, reschedules, and cancellations per team procedures.
• Escalate unclear questions or scheduling obstacles to the outreach team lead with context.
• Review outreach quality and close or hand off items as appropriate.

Skills

Outbound calling

Appointment setting

CRM systems

Calendar coordination

Communication skills

US work authorization

Education

High school diploma or equivalent

Tools

Salesforce

Google Calendar

RingCentral

Job description

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

An outreach request arrives, becomes an organized outbound call, and closes with a confirmed appointment or a clearly recorded next step. The Outbound Call Coordinator sits within the appointment setting team, works under an outreach team lead, and coordinates with prospective customers and sales representatives to keep introductions moving without handling sales negotiations or closing transactions. This fully remote position offers work from home in Florida, United States. The coordinator checks contact information, organizes outreach priorities, and maintains accurate appointment details so each conversation leads to an appropriate handoff. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming outreach requests and assigned contact queues, checking the purpose, contact details, previous attempts, and requested next steps before organizing calls.
• Arrange outbound calls through a contact-center phone system such as RingCentral, using approved introductions and contact preferences to guide each interaction.
• Explain the purpose of the proposed meeting, answer basic questions using approved service information, and determine whether the contact wants an introduction.
• Ask established qualification questions about business needs and interest, recording factual responses without making unsupported promises or offering advice beyond approved information.
• Update contact profiles and call outcomes in a CRM such as Salesforce, keeping notes clear enough for another team member to continue the conversation.
• Coordinate appointment availability through a scheduling and calendar tool such as Google Calendar, checking attendee details and avoiding overlapping or incomplete meeting arrangements.
• Send appointment confirmations and preparation details through approved communication channels, ensuring prospective customers and assigned representatives receive consistent information about the meeting.
• Organize callbacks, unanswered attempts, cancellations, and rescheduling requests according to team procedures, respecting stated contact preferences and recording the next action.
• Escalate unclear service questions, repeated scheduling obstacles, or requests outside the role to the outreach team lead, providing concise context and previous actions.
• Review completed outreach for accurate contact details, timely turnaround, complete notes, and appropriate follow-up; close resolved requests or hand open items to the designated representative.

Qualifications:

• High school diploma or equivalent.
• Approximately 1-2 years of outbound calling, appointment setting, or call center coordination experience preferred.
• Familiarity with organizing contact queues, tracking call outcomes, and distinguishing appointment setting from sales negotiation or closing.
• Understanding of basic lead qualification, contact preferences, and the importance of using approved outreach information consistently.
• Ability to learn the named phone, CRM, and scheduling systems while keeping information consistent between call notes and appointment calendars.
• Clear spoken and written communication, with the ability to explain meeting purposes, confirm details, and prepare useful handoff notes.
• Careful prioritization and calendar coordination skills, including following up on pending requests and identifying conflicts before confirming appointments.
• A reliable computer, high-speed internet, and quiet private workspace, plus availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work centered on desk-based outbound outreach and appointment coordination from your home workspace.
• Structured onboarding and training on the named systems, approved call guidance, appointment workflows, and handoff expectations.
• Regular check-ins with the team lead to review questions, discuss call outcomes, and strengthen coordination practices.
• Opportunities to build lead qualification, calendar coordination, telephone communication, and accurate customer handoff skills.

Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.