Phone Operator

Grubb's Care Pharmacy - Capitol Hill; Washington; On-site; USD 35,000 - 45,000; Full time

Job summary

Wet Willie's is hiring a Phone Operator in Washington, DC. The role involves data entry, customer support, and maintaining confidentiality of information. Candidates must have a high school diploma and at least one year of data entry experience. Strong communication and attention to detail are essential. This position offers an opportunity to contribute to a team-focused environment, where operational excellence and customer focus are prioritized. Pharmacy technician experience is a plus.

Qualifications

• Minimum of 1 year of data entry experience required.
• Highly self-motivated and organized.
• Excellent written and verbal communication skills.

Responsibilities

• Input data in a timely manner into a computer system.
• Verify accuracy of data inputted into the computer system.
• Answer calls from customers and healthcare providers.

Skills

Data entry

Communication skills

Attention to detail

Teamwork

Education

High School diploma or equivalent

Job description

Job 160252 - Phone Operator
Washington, DC

• Inputs data in a timely manner into a computer system
• Verifies accuracy of data inputted into the computer system by other data entry clerks
• Prepares data for computer entry by compiling and sorting info; establishing entry priorities
• Enters customer and account data by inputting alphabetic and numeric information
• Maintains operations by following policies and procedures
• Maintains customer confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
• Answering calls from customers, patients, facilites and other healthcare providers
• Tier 1 and some tier 2 support and troubleshooting
• Reporting issues, complaints and errors in a timely manner to management
• Following-up with patients, facilites, customers, other healthcare providers and management when necessary
• Display a professional demeanor at all times

Requirements

• High School diploma or equivalent
• Minimum of 1 year of data entry experience required
• Highly self-motivated and well organized
• Excellent communication skills, written and verbal
• Strong attention to detail, confidentiality, and thoroughness required
• Committed to customer focus and operational excellence
• Must work well within a team environment
• Pharmacy technician experience is a plus