Phone-Based Inside Sales & Admin Specialist

arrowexterminators; Mooresville (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Generous time off

11 paid holidays

401(k) with match

Roth IRA

Medical insurance

Dental insurance

Vision insurance

HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Wellness suite

Life insurance

Job summary

Arrow Exterminators is seeking a full-time Inside Sales Representative to sell additional services to existing and former customers by phone and to provide administrative support to service centers. The role requires exceptional customer service, high call volume, and a mix of sales and scheduling duties.

The position earns an hourly rate plus commissions and includes a robust benefits package and a family-oriented culture.

Qualifications

• Previous customer service experience preferred.
• Excellent telephone skills required.
• Basic computer skills required.
• Ability to pass and maintain state regulatory licensing/certification exams.
• Able to pass internal technical exams.
• High school diploma or equivalent.
• Able to work a 40-hour (minimum) work week.
• Willing to work minimal overtime as needed.

Responsibilities

• Sell additional services to existing and former customers by phone.
• Provide administrative support to service centers by answering phones, scheduling services, and managing payment data.
• Enroll customers in services that meet their needs.
• Generate leads and appointments through telephone conversations with Outside Sales.
• Document interactions and call activity in the CRM system.
• Support the administrative team with scheduling, billing, or problem resolution.

Skills

Excellent telephone skills

Customer service experience

Basic computer skills

Licensing/certification exams

Internal tech exams

High school diploma

40-hour work week

Overtime flexibility

Education

High school diploma or equivalent

Job description

Arrow Exterminators is seeking a full-time Inside Sales Representative to sell additional services to existing and former customers by phone and to provide administrative support to service centers. The role requires exceptional customer service, high call volume, and a mix of sales and scheduling duties.

The position earns an hourly rate plus commissions and includes a robust benefits package and a family-oriented culture.