Phone-Based Customer Service & Sales Specialist

Lawn Doctor Cary-Apex; Apex (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A lawn care service provider in Apex is seeking a motivated Customer Service Representative to deliver outstanding customer service. Responsibilities include answering calls, addressing customer issues, maintaining records, and selling services. The ideal candidate is friendly, has a strong work ethic, and possesses excellent communication skills, along with proficiency in Microsoft Word and Excel. Training will be provided, and prior experience in the lawn care industry is a plus.

Qualifications

• Strong work ethic and friendly personality.
• Excellent communication skills, verbal and written.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Answer phones from customers and potential customers.
• Make outbound calls to follow up on estimates.
• Sell Lawn Doctor services over the phone.
• Maintain customer data records.
• Process paperwork from sales and service team members.

Skills

Excellent communication skills

Strong computer skills

Friendly demeanor

Strong work ethic

Tools

Microsoft Word

Microsoft Excel

Job description

A lawn care service provider in Apex is seeking a motivated Customer Service Representative to deliver outstanding customer service. Responsibilities include answering calls, addressing customer issues, maintaining records, and selling services. The ideal candidate is friendly, has a strong work ethic, and possesses excellent communication skills, along with proficiency in Microsoft Word and Excel. Training will be provided, and prior experience in the lawn care industry is a plus.