Phone Bank Support Specialist I

Harris Central Appraisal District; Houston (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

Harris Central Appraisal District in Houston, Texas seeks an entry-level Customer Service Specialist I to assist property owners and the public with professional, courteous service. You will provide accurate information, answer questions, and help resolve issues using district systems.

Responsibilities include handling phone inquiries, processing information in Visiflow and other tools, and maintaining deadlines and records with attention to detail.

Qualifications

• High School Diploma or equivalent required.
• 2 years of related work experience.
• Ability to communicate clearly and professionally with the public.

Responsibilities

• Serve property owners and the general public in a professional, courteous manner.
• Identify customer needs and provide accurate information and solutions.
• Handle complaints and route issues to the appropriate department.
• Operate a PC and district systems (Visiflow, AVS, HTS, MTS, ACTS, CAMA).
• Maintain awareness of district policies and important deadlines.
• Support special projects as assigned.

Skills

Customer service

Phone support

Communication

Education

High School Diploma or equivalent

Tools

Visiflow

ACD system

HCAD systems

AVS

HTS

MTS

ACTS

CAMA

Job description

Harris Central Appraisal District in Houston, Texas seeks an entry-level Customer Service Specialist I to assist property owners and the public with professional, courteous service. You will provide accurate information, answer questions, and help resolve issues using district systems.

Responsibilities include handling phone inquiries, processing information in Visiflow and other tools, and maintaining deadlines and records with attention to detail.