SB850 - Property Tax Refunds Supervisor (Tax Specialist I)

Harris County; Houston (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Harris County is seeking a Property Tax Refunds Supervisor to lead a team of Refund Specialists. You will mentor staff, resolve escalated issues, and improve refund processing efficiency while ensuring regulatory compliance and accurate financial handling.

The role requires coordinating with finance, legal and compliance, handling complex refunds, and overseeing daily operations in an office setting. Evening/weekend flexibility may be required.

Qualifications

• Minimum of three (3) years in customer service, administrative support, finance, or refund processing.
• At least two (2) years in a lead or supervisory role managing teams and escalated inquiries.
• Knowledge of property tax processes and refund handling is preferred.

Responsibilities

• Oversee and train a team of Refund Specialists to ensure efficient customer service and accurate financial processing.
• Review large volumes of Litigated/Non-Litigated refunds and confirm accuracy.
• Coordinate with internal departments and external entities to resolve refund issues.
• Monitor performance, provide feedback, and resolve escalated issues.
• Develop and deliver training materials for new hires and ongoing development.
• Manage staff schedules and daily operations for the Refund department.

Skills

Leadership experience

Customer service

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial databases

Workflow automation

Job description

The Property Tax Refunds Supervisor will oversee, train and guide a team of Refund Specialists to ensure efficient customer service, accurate financial processing, and compliance with applicable regulations. This role involves supervising front-line staff, mentoring team members, resolving escalated issues, and implementing process improvements. Review and confirm accuracy on large volumes of Litigated /Non-Litigated refunds generated by Harris Central Appraisal District. Research and process complex overpayments, duplicate payments, paid-in-error, and adjustment refunds. Coordinate with internal departments (e.g., finance, legal, compliance), outside organizations, and governmental entities to address any issues related to refunds.

• Update management on issues involving system errors, customer service problems, and operational anomalies.
• Monitor team performance, provide feedback, and assist in resolving complex issues or challenges.
• Assist with overseeing daily operations and ensure alignment with departmental goals, policies, and procedures.
• Provide conflict resolution for escalated taxpayer concerns in a professional and effective manner.
• Assist with developing and delivering training materials for new hires or ongoing team development.
• Manage time and schedule for Refund department staff.
• Additional duties as assigned and required.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail]. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• High school diploma or equivalent from an accredited institution within the U.S.

Experience:

• Minimum of three (3) years of experience in customer service, administrative support, finance, or refund processing, with at least two (2) years in a lead or supervisory role managing teams and handling escalated customer inquiries or issues.

Knowledge, Skills, and Abilities:

• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook), financial database systems, and workflow automation systems.
• Attention to detail in all financial and administrative reporting.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Knowledge & Experience:

• Knowledge of the Texas Property Tax Appraisal and Collection Process is preferred.
• In-depth knowledge of refund processing procedures and tax-related regulations is highly desirable.

Work Environment:

• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation.
• This is a full-time, in-office position. Remote work is not available unless specifically authorized based on operational needs.
• Flexibility to work evening and weekend hours may be required.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Physical Demands:

• Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting less than 30 lbs. or similar activities (e.g., filing, delivering, sorting)

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.