Cust Serv Res Spec I - Communications Division

HCAD Harris Central Appraisal District; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Harris Central Appraisal District is seeking an entry-level team member to assist property owners through written and verbal communication, primarily via email. You will learn and apply the district's policies, public information act requirements, and tax code knowledge while supporting HCAD divisions under supervision.

The role emphasizes professionalism, courtesy, and patience to present the district well, handle inquiries, track correspondence, and participate in special projects as needed.

Qualifications

• High School Diploma or equivalent is required.
• Two years of college or equivalent experience preferred.
• 2 years of related work experience is expected.

Responsibilities

• Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
• Receive and respond to emails and chats, making phone calls; handle written and verbal correspondence.
• Handle adverse situations and upset property owners to provide solutions and alternatives within tax code boundaries.
• Provide accurate, complete information about HCAD policies and property tax laws.
• Operate a PC to search and verify HCAD records and respond to inquiries.
• Deliver clear communication regarding HCAD policies and deadlines.
• Maintain current knowledge of tax laws and codes and important deadlines.
• Handle special projects as assigned and perform other duties as needed.
• Act as liaison to the Chief Appraiser by researching and resolving account errors; compose general correspondence and proofs.

Skills

Customer service

Communication

Research

Email etiquette

Education

High School Diploma or equivalent

Two years of college or equivalent experience preferred

Tools

Windows operating system

Public Information Act knowledge

Job description

Education/Position Specific Requirements & Work Experience

Education Requirements

• High School Diploma or equivalent
• Two (2) years of college or equivalent experience preferred

Work Experience

• 2 years of related work experience

Note: Must successfully complete and pass TDLR courses 101, 102, and 7 within two years of employment.

Join an organization that values it's community and employees! The purpose of this entry-level position is to provide basic assistant and information to property owners both in writing, primarily through email, and verbally. This position must maintain a high level of professionalism, courtesy and patience to present the district in the best light possible. This role will have a working knowledge of the district's policies and procedures and extensive knowledge of the Public Information Act laws regulating the District. This position will provide basic assistance and information to property owners both in writing, primarily through email and verbally with regular supervision.

General Responsibilities

• Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
• Provide assistance to the general public and HCAD employees by receiving and responding to emails and chats, making phone calls; handling and tracking written and verbal correspondence.
• Handle adverse situations and upset property owners to provide appropriate solutions and alternatives to ensure resolution within the boundaries of the tax code.
• Provide accurate, valid, and complete information clearly and concisely utilizing the appropriate tone and right methods and tools.
• Operate a PC with HCAD's various computer systems in order to research, retrieve and verify HCAD records to verify or convey such information to the public in response to inquiries.
• Deliver effective and factual communication regarding HCAD policies, procedures and property tax laws affecting the property owner, HCAD and taxing units served.
• Maintain current knowledge of new and revised tax laws and proper tax codes and important deadlines for action.
• Handle special projects as assigned by researching and presenting information.
• Perform other duties as assigned.

Position Specific Responsibilities

Communications

• Act as liaison to the Chief Appraiser by performing detailed research and finding resolution to problem accounts relating to account errors.
• Compose general correspondence and memoranda.
• Exercise proof reading skills.

Position Qualifications & Requirements Knowledge

• HCAD practices and policy
• Texas Property Tax Code
• Social Media best practices for business
• Windows operating system
• Correct grammar, spelling and usage

Working Conditions

• Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.

Physical & Mental Requirements

• Positions in this class typically require repetitive motions, walking, talking and hearing.
• Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps.
• Must be able to lift up to 50-pound file boxes.
• The position requires considerable concentration, creativity and ability to manage time effectively.
• The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload.
• Requires the ability to ask questions that will bring forth the information needed to make sound decisions.

Equal Opportunity Employer The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The Harris Central Appraisal District appraises taxable property for the county, cities, school districts, and more than 300 special districts such as MUDs that levy property taxes within the district's boundaries. The district appraises more than 1.7 million property parcels annually. The district also administers exemptions and special appraisals, such as productivity valuation of qualified agricultural land, and determines the taxable situs of property.