Lounge Concierge

White Lodging; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Parental Leave

401(k) with company match

Vacation/PTO with rollover

Employee Assistance Program (EAP)

Discounts on hotel rooms and dining

Job summary

White Lodging is hiring an Executive Lounge Attendant at the JW Marriott Austin to ensure superb lounge setup, service, and clean-up. You will deliver exceptional hospitality, maintain lounge presentation, and assist guests with menu knowledge and service standards.

This is a guest-facing, fast-paced hotel role requiring a professional, team-oriented attitude. Ideal candidates are outgoing, with strong communication skills and a passion for service.

Qualifications

• Outgoing, sociable demeanor suitable for guest-facing roles.
• Clear, courteous communication with guests and team members.
• Commitment to superior customer service and guest satisfaction.
• Strong problem-solving abilities and adaptability in dynamic environments.
• Ability to stand/walk for long periods and lift at least 10 pounds.

Responsibilities

• Oversee the setup, service, and clean-up of the Executive Lounge.
• Set tables, buffets, bars, and snack breaks in assigned areas.
• Professionally serve food and beverages tableside and from buffets.
• Monitor tables and buffets to keep them clean, stocked, and visually appealing.
• Anticipate guest needs and provide exemplary hospitality while maintaining professionalism.
• Know menu items, ingredients, preparation methods, and garnishes; answer guest questions.

Skills

Outgoing personality

Communication skills

Customer service

Problem solving

Physical stamina

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an Executive Lounge Attendant, you will ensure the successful setup, service, and clean-up of the Executive Lounge while delivering exceptional hospitality to every guest.

Description

Position Information

Location: JW Marriott Austin

Summary

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an Executive Lounge Attendant, you will ensure the successful setup, service, and clean-up of the Executive Lounge while delivering exceptional hospitality to every guest.

Responsibilities

What You’ll Do

• Oversee the setup, service, and clean-up of the Executive Lounge.
• Set tables, buffets, bars, and snack breaks in assigned areas correctly and accurately.
• Professionally serve food and beverages both tableside and from buffets.
• Monitor tables and buffets to ensure they remain clean, stocked, and visually appealing.
• Anticipate guest needs and provide exemplary hospitality to exceed expectations, while always maintaining professionalism and friendliness.
• Be knowledgeable of all menu items, contents, preparation methods, and garnishes; accurately answer guest questions.
• Perform all cleaning, opening, closing, and other duties as assigned.

What You’ll Bring

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude and a team-player mindset.
• A talent for problem-solving and the ability to adapt to any situation.
• Ability to stand and walk for long periods of time and regularly lift at least 10 pounds.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.