Phone Appointment Setter/ Residential Solar

Solar-Pros-A; Tucson (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Solar Pros AZ in Tucson, AZ is expanding its setter team. We are seeking high-energy, competitive Phone Appointment Setters who create conversations, handle objections, and turn qualified homeowners into scheduled appointments for in-home consultations.

As part of a high-volume call center, you will use scripts, qualify homeowners, and schedule appointments while tracking KPI performance and CRM notes. This is a PHONE appointment-setting role, not door-to-door sales or closing.

Qualifications

• Experience outbound phone appointment-setting in home services or similar industries.
• Ability to identify opportunities and qualify homeowners over the phone.
• Comfort with handling objections and adhering to scripts while meeting KPIs.

Responsibilities

• Make high-volume outbound calls to homeowners to generate appointments.
• Follow proven call scripts and frameworks to create conversations about energy costs.
• Qualify homeowners and schedule firm in-home consultations for the sales team.
• Accurately document conversations and appointment details in the CRM.
• Meet daily/weekly KPIs and participate in coaching sessions.

Skills

Outbound calling

Appointment setting

Phone etiquette

CRM documentation

KPI focus

Job description

Phone Appointment Setter - Residential Solar

Solar Pros AZ | Tucson, AZ

Solar Pros AZ is expanding our internal call center, and we're looking for high-energy, competitive Phone Appointment Setters who know how to create conversations, handle objections, and turn qualified homeowners into scheduled appointments.

This is a PHONE appointment-setting position - not door-to-door sales and not a closing role.

We're building a high-performance setter team, and we're especially interested in candidates who already have experience setting appointments by phone in the home-service industry.

EXPERIENCE WE LOVE

Previous outbound phone appointment-setting experience in:

• Solar
• Roofing
• HVAC
• Windows & doors
• Home improvement/remodeling
• Pest control
• Home security
• Other residential/home-service industries

If you've worked in a high-volume call center and understand dials, contacts, appointments, confirmations, sit rates, objection handling, and KPIs, we want to talk to you.

WHAT YOU'LL DO

As a Solar Pros AZ Setter, your job is simple:

Create the opportunity.

You'll speak with homeowners, identify whether there is an opportunity to help them, qualify the homeowner, create curiosity, and schedule qualified in-home consultations for our sales team.

Your responsibilities will include:

• Making high-volume outbound calls to homeowners
• Using our proven call framework and scripts
• Creating conversations around homeowners' electricity costs and energy options
• Asking effective discovery questions
• Handling common objections confidently
• Qualifying homeowners according to company standards
• Scheduling firm dates and times for in-home consultations
• Properly setting expectations for the appointment
• Accurately documenting conversations and appointment details in our CRM
• Following up with leads when necessary
• Participating in coaching, call reviews, role-play, and ongoing training

WHAT WE'RE LOOKING FOR

We're looking for people who are:

Competitive. Coachable. Consistent. Confident on the phone.

You should be comfortable hearing "no" without allowing it to affect the next call.

Strong candidates will:

• Have previous outbound phone experience
• Have appointment-setting experience, preferably in home services
• Have excellent phone presence and tonality
• Be comfortable handling objections
• Know how to follow a script without sounding scripted
• Be comfortable working toward daily and weekly KPIs
• Take coaching well
• Be dependable and punctual
• Maintain accurate CRM notes
• Want to improve their numbers every week

OUR SETTER PHILOSOPHY

At Solar Pros AZ, we're not looking for setters who simply fill a calendar.

We're looking for setters who create real opportunities.

A quality appointment means the homeowner:

KNOWS who we are and why we're coming.

QUALIFIES for the consultation.

EXPECTS our consultant at their home at the scheduled time.

We track more than just appointments booked. We care about appointment quality, confirmation rate, sit rate, sales generated, and call quality.

WE WILL COACH YOU

You'll have access to:

• A defined Setter Standard
• Proven phone scripts and frameworks
• Objection-handling training
• Recorded call reviews
• QA scorecards
• Role-playing
• Performance coaching
• KPI tracking
• Experienced sales leadership

If you're already talented on the phone, we'll help sharpen your skills.

If you're competitive and coachable, we'll give you a system to grow within.

ABOUT SOLAR PROS AZ

Solar Pros AZ is a local Arizona solar company focused on providing homeowners with straightforward energy solutions and a strong customer experience.

We're continuing to grow our sales organization and are now investing heavily into building an elite internal appointment-setting team that can grow alongside the company.

We're not trying to build an average call center.

We're building a team of elite appointment setters on the phones who take pride in their craft, compete with each other, celebrate wins together, and understand that every conversation can create an opportunity.

Think you'd fit?

Solar Pros AZ