Phoenix Operations Leader: Drive Delivery Excellence

Crossroads Courier; Phoenix (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Bonus opportunity

Competitive compensation

Job summary

Crossroads Courier in Phoenix is seeking an experienced Operations Manager to lead our Phoenix operation, drive performance, and build a high-performing team in a fast-paced logistics environment. This hands-on leadership role covers dispatch, customer support, driver and warehouse operations, and independent contractor performance.

You will manage KPI and P&L data to improve on-time delivery, customer satisfaction, and market profitability while collaborating with senior leadership on strategic

Qualifications

• 5+ years of operations, logistics, warehouse, transportation, or distribution leadership.
• Proven people leadership and team development skills.
• Experience improving operational performance metrics.
• Strong customer service and relationship management experience.
• P&L and business financial understanding.

Responsibilities

• Lead day-to-day operations for the Phoenix market.
• Coach, mentor, and develop employees.
• Improve on-time performance and operational execution.
• Strengthen customer relationships and retention.
• Resolve customer and operational escalations.
• Recruit, onboard, and retain independent contractors.
• Use KPI and P&L data to drive operational improvements.
• Partner with leadership to execute business initiatives.
• Create accountability and alignment around company goals.

Skills

People leadership

Customer relationships

KPI driven

P&L understanding

Communication

Collaboration

Tools

Zoho CRM

CXT TMS

Job description

Crossroads Courier in Phoenix is seeking an experienced Operations Manager to lead our Phoenix operation, drive performance, and build a high-performing team in a fast-paced logistics environment. This hands-on leadership role covers dispatch, customer support, driver and warehouse operations, and independent contractor performance.

You will manage KPI and P&L data to improve on-time delivery, customer satisfaction, and market profitability while collaborating with senior leadership on strategic