Phoenix Distribution Center Leader: Growth & Ops Excellence

Jw Logistics Operations; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

JW Logistics Operations in Phoenix, AZ is seeking a Business Center Manager to oversee the Phoenix distribution center, balancing operations, financial performance, growth, workforce leadership, and safety. You will direct daily logistics activities, manage P&L, lead a diverse team, build client relationships, and develop strategies to enhance service levels and drive expansion across B2B and B2C accounts.

This role emphasizes data-driven decision making, safety, and collaboration with sales to

Qualifications

• Experience managing operations, preferably in logistics, distribution, or related fields with an emphasis on final mile B2B (pool point) sort and delivery and white glove home delivery and installation.
• Strong financial acumen, with proven ability to manage budgets and P&L.
• Extensive leadership, communication, and client-relations skills.
• Ability to establish and maintain exemplary internal customer service levels.
• Proven ability to create and optimize business models to remain competitive within Arizona market.

Responsibilities

• Oversee daily operations, including receiving inbound customer line hauls, sortation, staging, routing, driver recruitment and final mile delivery utilizing non-asset/non-employee capacity.
• Manage P&L performance, track and approve payroll, variable expenses, and ensure consistent profitability, and be able to scale temp labor and capacity daily weekly and seasonally.
• Develop and execute strategies to drive growth and exceed Net Promoter Score/Customer Satisfaction Score to provide our customer's clients with fantastic buying experience
• Identify new opportunities for growth through services offerings and expanding service area for new and existing clients
• Collaborate with senior sales leadership to support customer acquisition, launch of service and growth of customer’s store growth or client base.
• Lead, train, and manage a team of supervisors, warehouse, admin/office, and dispatch staff to support multiple functions for B2B and B2C customers.
• Foster a culture of engagement, accountability, and continuous improvement.
• Ensure staff compliance with JW Logistics safety, operational, and customer service standards.
• Lead customer asset protection tours of facility and follow up with action items and recommendations.
• Oversee and upgrade safety protocols to maintain a safe workplace and identify and address potential risks
• Leverage technology including artificial intelligence and automation to improve operational efficiency.
• Maintain schedule of proactive maintenance on material handling equipment and facility fixtures.
• Continuously refine and enhance logistics and distribution models to align labor and technology.

Skills

Operations management

Financial acumen

Leadership

Client relations

Communication

Job description

JW Logistics Operations in Phoenix, AZ is seeking a Business Center Manager to oversee the Phoenix distribution center, balancing operations, financial performance, growth, workforce leadership, and safety. You will direct daily logistics activities, manage P&L, lead a diverse team, build client relationships, and develop strategies to enhance service levels and drive expansion across B2B and B2C accounts.

This role emphasizes data-driven decision making, safety, and collaboration with sales to